Information Systems Specialist at Medecins Sans Frontieres (MSF)

Main Purpose

Carries out assessments and ensures the implementation, maintenance and monitoring of all IT and telecommunications equipments according to MSF standards and protocols in order to ensure an optimal running of the project and the efficient use of the systems and equipment.

Accountabilities

1. Defines procedures and ensures the implementation, monitoring, maintenance and correct functioning of the IT and telecommunications equipment and systems in the mission and participates in the establishment and/or revision of the budgets concerning ICT.
2. Manages the ICT activities in support to and in close collaboration with the field responsible of the sector of activity (s)he/she is primarily in support. This includes the following:
3. Identifies and implements the information management practices to enhance the system’s effectiveness and reliability (development, checkup, deployment of applications, systems or new ICT standards).
4. Supervises, implements and monitors security management protocols (data saving, firewall, backup, security for equipment and software) in order to ensure data security, availability and an immediate operational recovery and continuity in case of emergency.
5. Ensures that all IT and telecommunications equipments are correctly inventoried in direct link with the procurement team ensuring sufficient stock of spare parts and necessary tools for the maintenance, repair and replacement of defective equipment.
6. Informs the technical referent before all purchase of equipment or services and ensures the preparation, tests, packing and documentation for all ICT equipment and networks before providing to users.
7. Ensures the proper documentation, filing and the compilation of statistical data on ICT (number of repairs, monitoring and abuse of internet and telephone use, general state of computer parts, etc.) and draft a quarterly report on activities, informing his/her supervisor of all technical modifications of the mission. Monitor guarantees/warranties and insurance and follow up invoices.
8. Provides direct supervision and support to the Information Systems technicians as well as technical and educational support (briefing, training, etc) to new users, relevant personnel, technicians, project radio operators and/or logistics experts dealing with information systems and manage user access to the information systems (communication tools, software, files, etc.).
9. Performs delegated tasks specific to his/her area of specialty and as defined in his/her job description and according to the line manager.

Requirements

Education

• Essential : Higher Diploma in IT

Experience

• Essential : 2-3 years’ experience in IT
• Desirable: previous experience with MSF or other NGOs, and working experience in developing countries

Languages

• English & Kiswahili

Knowledge

• Expertise in operating systems (XP-Pro, W10) and desktop applications (MS Office 2003/2007/2010)
• Good knowledge of computer parts and maintenance, networks and their protocols, main email systems (Outlook, Mozilla Lotus), IT Security Tools (Anti-virus, Firewall, Anti-spyware, back-ups, satellite network and radio (HF/VHF) communication network
• Understanding of telecommunication systems and educational tools

Competencies

• Results and quality orientation,teamwork and cooperation, Behavioral flexibility, Commitment to MSF Principles,Service Orientation & Stress Management