IT Infrastructure Engineer at Tech Trail IT

• The IT Infrastructure Engineer is responsible for designing, implementing, and maintaining clients IT systems and infrastructure. This role involves ensuring the reliability, scalability, and performance of critical systems, as well as integrating new technologies and solutions to meet the business needs. The Engineer will collaborate with other teams in the company to optimize system performance, troubleshoot complex issues, and enhance overall IT operations. 

Job Description:

• Configure and maintain network devices (routers, switches, firewalls, and VPNs) to ensure secure and efficient network operations.
• Analysis of server/storage hardware and operating system software(service improvements, upgrades and system patching.
• Identifying and resolving infrastructure-related issues, including network connectivity, server failures, and performance bottlenecks, in a timely manner.
• Building, implementing, and supporting IT infrastructure solutions, encompassing server hardware, network devices, storage systems, and virtualization technologies.
• Maintenance of systems documentation and procedures.
• Remote monitoring and analyzing system performance, network traffic, and application performance to identify and resolve issues proactively using remote management and monitoring tool(RMM).
• Work closely with other IT team members and departments to ensure alignment and integration of infrastructure with organizational needs.
• Installing, configuring, and maintaining server operating systems, network protocols, and storage management systems.
• Provide technical support and training to staff and end-users on infrastructure-related issues.

Requirements:

• Bachelor’s degree/diploma in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in IT infrastructure management or a similar role.
• Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Relevant certifications such as CompTIA Network+, Cisco CCNA/CCNP, Microsoft Certified: M365 Administration, Azure Administrator.
• Strong knowledge of networking protocols, server hardware, virtualization technologies, cloud platforms(M365), and various operating systems (Windows, Linux).
• Experience with configuration of Firewalls and switches, ideally Cisco/Sophos/Fortinet.
• Strong Networking fundamentals and management, understanding of OSI model and resolving complex networking problems
• Knowledge of Active Directory deployment and management.
• System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage.
• Strong oral, written, interpersonal communication and leadership skills.
• Attention to details and analytical thinking
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Skills.

• Proven experience in building and deploying IT Infrastructure technologies.
• Experience with ITIL framework and IT service management.
• Knowledge of monitoring tools like  Zabbix for monitoring network and server and remote management and monitoring tool (RMM).