IT Officer at BURN

The Employee shall have the following duties and responsibilities: 

IT Infrastructure Management: 

• Manage and maintain the organization's IT infrastructure, including servers, networks, hardware, and software systems. 
• Ensure the availability, reliability, and security of IT infrastructure components, monitoring performance and addressing any issues proactively. 
• Plan and execute infrastructure upgrades, migrations, and system integrations as required. 
• Maintain an inventory of hardware and software assets, ensuring proper licensing and compliance. 

Team Leadership and Management: 

• Lead a team of IT professionals, providing guidance, mentorship, and support. 
• Assign tasks and projects to team members, monitor progress, and ensure timely completion. 
• Foster a collaborative and inclusive team environment, encouraging knowledge sharing and professional development. 
• Conduct performance evaluations, identify training needs, and provide ongoing coaching to team members. 

IT Support and Troubleshooting: 

• Provide technical support to internal users, addressing hardware, software, and network-related issues. 
• Troubleshoot and resolve IT problems in a timely manner, escalating complex issues as needed. 
• Develop and maintain IT support processes and procedures, ensuring efficient incident management and resolution. 
• Collaborate with external vendors and service providers to resolve technical issues and implement solutions. 

Security and Data Protection: 

• Implement and maintain robust security measures to protect the organization's IT infrastructure and data. 
• Monitor and assess the organization's security posture, identifying vulnerabilities and implementing remediation plans. 
• Develop and enforce IT security policies, ensuring compliance with relevant regulations and best practices. 
• Conduct regular backups and implement disaster recovery plans to minimize data loss and downtime. 

Project Management and Strategic Planning: 

• Lead and participate in IT projects, from inception to completion, ensuring alignment with organizational objectives. 
• Collaborate with stakeholders to identify IT needs, define project requirements, and develop project plans. 
• Manage project budgets, timelines, and resources, tracking progress and reporting on key metrics. 
• Stay informed about emerging technologies and industry trends, providing recommendations for IT improvements and innovations. 

IT Support and Troubleshooting: 

• Respond to user inquiries, provide technical support, and resolve hardware and software issues promptly and effectively. 
• Install, configure, and upgrade computer hardware, operating systems, and software applications. 
• Conduct system testing, diagnose, and resolve network connectivity problems, and perform root cause analysis of technical issues. 
• Maintain accurate documentation of support requests, solutions, and user guides for future reference. 

IT Infrastructure Management: 

• Monitor the organization's network infrastructure, servers, and systems to ensure optimal performance and availability. 
• Plan and execute infrastructure upgrades, patch management, and system migrations while minimizing disruptions to operations. 
• Administer user accounts, permissions, and access rights to maintain data security and privacy. 
• Manage hardware and software inventory, including license compliance and maintenance agreements. 

Project Management: 

• Lead and participate in IT projects, including system implementations, upgrades, and migrations. 
• Define project requirements, develop project plans, allocate resources, and monitor progress to ensure timely completion. 
• Collaborate with stakeholders to identify project objectives, deliverables, and success criteria. 
• Conduct post-implementation reviews and document lessons learned for continuous improvement. 

Data Security and Backup: 

• Implement and enforce IT security policies and procedures to protect the organization's data and systems. 
• Conduct regular security assessments, identify vulnerabilities, and implement appropriate measures to mitigate risks. 
• Perform data backups, disaster recovery planning, and periodic testing to ensure business continuity. 
• Stay up to date with emerging threats and technologies, recommending security enhancements as necessary. 

Vendor Management: 

• Collaborate with external vendors and service providers to troubleshoot issues, resolve technical problems, and ensure service-level agreements are met. 
• Evaluate vendor proposals, negotiate contracts, and manage vendor relationships. 
• Monitor vendor performance and conduct periodic assessments to ensure quality service delivery. 

Qualifications and Skills: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.  
• Proven experience as an IT Officer or a similar role, with a minimum of 3years of relevant experience. 
• Strong technical knowledge of IT infrastructure, including servers, networks, operating systems, and software applications. 
• Proficiency in IT support and troubleshooting, with the ability to diagnose and resolve technical issues effectively. 
• Experience in leading and managing a team of IT professionals, fostering a collaborative work environment. 
• Solid understanding of IT security principles and best practices, with hands-on experience in implementing security measures. 
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users. 
• Strong analytical and problem-solving skills, with the ability to think strategically and propose innovative solutions. 
• Certifications such as ITIL are highly desirable. 
• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and work effectively under pressure. 
• Familiarity with project management methodologies and tools to successfully deliver IT projects on time and within budget. 
• Understanding of IT security best practices, data protection, and disaster recovery planning. 
• a protection, and disaster recovery planning.