IT Officer at Elizabeth Glaser

• Working with the DC IT team and IT staff in other field offices to provide effective IT systems, ensure implementation of IT standards and policies, and provide technology support and solutions to meet the needs of the organization.

Job Purpose

• The IT Officer will support Kenya office and other countries under the cross border support model (Currently Nigeria and Zimbabwe). The support will be for the overall technology infrastructure and the staff in all these countries. This includes overseeing the management, maintenance, and enhancement of IT infrastructure and systems to facilitate the organization's mission-critical operations.
• The IT Officer may also be responsible for managing or contributing to various IT projects. This may include assessment of Applications and technology; formulating and presenting solution options to the Executive management; advising on the equipment or software selection process; overseeing implementation of EGPAF ICT systems and key project deliverables.

The IT officer will support technologies, which include but are not limited to;

• SharePoint,
• UNIT 4 ERP
• SOPHOS (Security checks)
• OKTA (Users identity management)
• Cloud applications (Azure AD & Cloud Backups),
• Wired, wireless networks, storage systems, Microsoft AD, Windows OS, MS Office suites, end user workstations, /laptops and various proprietary and commercial software applications and hardware.

No two days are alike at EGPAF, but what can you expect as an IT Officer.

• Administering & Implementation of SharePoint (Automation) Project in developmental phases and end user support.
• Design, develop, implement and coordinate systems, policies and procedures
• Effective customer support.
• Managing IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Management of resources, information technology and computer systems.
• Monitor and report ICT expenses
• Maintaining documentation of processes, procedures, and troubleshooting guides
• Plan, organize, control and evaluate IT and electronic data operations.
• Confidentiality, integrity, and availability of all ICT Systems
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.
• Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.
• Work with ISP and other outside service providers to ensure dependable operations.
• Train new and current employees on computer software and ICT systems.
• High-level photography coverage/documentation for the donor visits/activities in Kenya & Nigeria.