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  • Posted: Jul 16, 2024
    Deadline: Jul 31, 2024
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    Onfon Group limited is a Kenyan value added telecommunication service provider. The company has operated in Kenya for over 7 years. The provision of innovative cutting edge mobile solutions has positioned Onfon media as one of the leading service providers in the ICT sector. With operations in over 5 countries Onfon continues to grow towards the achievement ...
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    IT Support

    RESPONSIBILITIES:

    • Respond in a timely manner to customers issues within the stipulated SLA
    • Offer on demand immediate technical support to customers, shop sales team and the sales support agents
    • Work collaboratively with system developers to identify and fix emerging system issues
    • Identify and automate repetitive day to day tasks to ensure systems support efficiency
    • Extract and share system reports as requested by various departments
    • Perform minor development work as assigned by IT manager from time to time
    • Monitor Onfon Mobile IT systems to ensure 99.99% service uptime for excellent service delivery.

    QUALIFICATIONS:

    • Bachelors degree in IT, Computer science or related field
    • Good interpersonal skills and ability to communicate
    • Proficiency in Object Oriented Programming concepts e.g. Python, Javascript, Node
    • Proficiency in Database Management Systems particularly MySQL
    • Proficiency in Linux systems administration
    • Ability to offer IT support to tech users
    • Self driven and proactive
    • Willingness to work in shifts
    • Proficiency in Amharic and English languages

    Method of Application

    Send your application to careers@onfonmobile.com

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Average Salary at Onfon Media
KSh 43K from 6 employees
Checkout salary structure of Onfon Media »
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