Junior Design Associate at Poa Internet

Mission Statement for the Role:

• To contribute in the design of research-grounded interventions and solutions that meet user needs and developing a culture of co-creation, human-centred design, and iteration within the organisation.

Overall Responsibility:

• Own assigned human-centred design tasks, contribute to co-create with the Research, Analytics and Product teams to design and measure interventions.

Financial:

• Dependent on project needs

People:

• None.

Key SMART Results for A-Player

• Develop and document a learning and development strategy for the junior designer role with the Design Manager-Q2 2023
• Conduct in-person and remote usability testing for Install and Sales journeys on redesigned CRM app-Q2 2023
• Own and create assigned mobile and web components for the poa! Internet design kit-Q2 2023
• Design Install & Sales Journeys mockups guided by Wireframes and the UI Kit-Q2 2023
• Design training material for poa! Share box for poa! employees and sharers-Q2 2023
• Design infographic on poa! impact from data provided by respective reports-Q2 2023
• Follow up on tickets arising from feedback gathered during design field visits that concern other departments and ensure they are resolved accordingly-Q3 2023
• Translate CJM outline from Miro to a shareble and scalable model for compamy wide sharing-Q3 2023
• Document research insights for the pilot of digital education initiative-Q4 2023

Level of Experience Required (Mandatory & Nice to Have)

• 1-2 years design experience (e.g UX and UI)
• Department stage of development where this role sits
• Rapid Scale and Growth

Key Competencies Criticality (H, M, L)

• Foundational design skills across design disciplines including UX and UI-H
• A portfolio with some design work that includes UX/UI projects-H
• Has taken courses to get acquinted with HCD ethos-M
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless-H
• Willing to engage customers, stakeholders, and communities in efforts to undertsand their needs-H
• Customer-centric mentality; focused on accurate representation of customer voice no matter the audience-H
• Ability to capture stakeholders thoughts in notes, sketches and other forms of documentation so they can be pursued-H
• Has worked across low income communities across Kenya to understand user needs, motivations, and context-L

Mandatory Criteria if Any with no exceptions to hire:

• Foundational design skills with ability to design digital products
• A portfolio of product design projects that showcases understanding of design principles