Knowledge Management and Learning (MEL) Officer at Lutheran World Federation

Summary:

This role will support Knowledge Management and Learning processes and systems at the country office. The officer will be instrumental in leveraging best practices to enhance the effectiveness of the program portfolio, as well as fostering a learning culture within the organization.

Job purpose:  

To support PMER unit, to systematically capture and share strategic and programmatic learning, while ensuring their use and application throughout the organization. The KML Officer will support all knowledge management and learning practices and activities from all thematic and support units with Kenya Somalia program. 

Duties/Responsibilities:

Operationalization of organizational Knowledge Management and Learning:

• Initiate the development of a Country Program Knowledge Acquisition and Sharing policy.
• Formulate a knowledge management strategy for the Kenya Somalia Country Program.
• Build a collaborative environment that will transform the Country program into a rapid-learning environment.
• Develop innovative ways of conducting knowledge mapping for the Country Program.
• Design field level Project Review sessions, tools for use and reporting mechanisms.
• Design innovative, creative, and efficient knowledge communication tools to enrich staff knowledge management and learning practices.
• Collaborate with field teams to develop and implement standard operating procedures (SOPs) for knowledge capture, cleaning, quality checks, storage, sharing, feedback mechanisms, and the institutionalization of a community of practice within the organization.
• Develop and, once approved, oversee the Country Programs knowledge management system (KMS), which creates a central source for organizational information.

Knowledge Management and Learning Implementation:

• Coordinate and manage effective organisational quarterly online/in-person learning activities and knowledge-sharing events.
• Support the implementation of ‘Pause and Reflect sessions’, prepare after-action review reports, and disseminate for application/utilization of lessons learnt.
• Capture translate and convert raw data on learning areas into comprehensible information, which all members of our team can access, anytime.
• Conduct feedback sessions with staff to gather potential topics to improve Knowledge management.
• Capture technical knowledge and expertise from staff exiting the organization to ensure the sustainability of operations.
• Document and disseminate key learning topical areas with staff, partners and learning champions.
• Work with Sector Team Leads on the identification, harvesting, processing, and publishing of knowledge products on the knowledge and learning repository for staff, management, and external stakeholders.
• Support the integration and development of the KML platform(SharePoint) to enhance access and usage.
• Monitor, gather, and analyse user needs and feedback to develop effective and efficient practices for knowledge sharing and learning management.
• Periodically measure the uptake of key knowledge initiatives.

Capacity Strengthening:

• Provide guidance and orientation to staff (existing and new) on Knowledge Management, use of SharePoint, project processes, and other knowledge resources.
• Conduct training on knowledge management and learning for staff as needed.
• Participate in the wider PMER Unit activities as required.
• Perform any other relevant tasks assigned by the supervisor.

Qualifications, Skills, and Experience:

• Bachelor’s degree in International Development, Library Science, Knowledge Management, Social Sciences, or a related field.
• At least 4 years of relevant experience in knowledge management within an INGO.
• Experience with ICT tools and specific knowledge management platforms (e.g., SharePoint, Slack, Google Workspace).
• Innovative, analytical, and results-oriented individual.
• Exceptional organizational and coordination skills.
• Excellent written and oral communication skills in English, including presentation skills.