Laundry Supervisor (Pre-Opening) at Accor

Job Description

• To supervise the hotel laundry operation effectively and efficiently ensuring excellent Laundry/dry-cleaning services in accordance with our standards.

KEY ROLES & RESPONSIBILITIES

• Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
• Ensure guest laundry, dry cleaning and pressing is completed according to set standards
• Ensure all guest requests are promptly and professionally met
• Records guest and staff laundry lists accurately
• Fully complies with Opera system requirements, by posting bills accurately and on time
• Ensure that guest supplies are in stock
• Assist  Laundry Manager in assessing staff attendance and performance
• Assists Laundry Manager in the processing of all departmental paperwork
• Assist Laundry Manager in taking proper inventories and quality checks
• Conducts daily briefings with staff
• Proper fillings of all laundry reports
• Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition; reports any machine defects to Engineering
• Ensure staff are using laundry equipment properly and keeping them in good condition
• Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
• Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
• Keep a strict control of items sent for laundering by staff members
• Complies with hotel’s health, safety and hygiene policy
• Adheres to personal grooming and hygiene standards

Qualifications

• Certificate in Housekeeping and Laundry Operations or related field
• Minimum 2 years experience in a busy laundry operation
• Proven experience in garment pressing, preferably in a hospitality setting.
• Detail-Oriented: Exceptional attention to detail to achieve precise and high-quality garment pressing.
• Communication Skills: Clear and effective communication skills, especially when addressing guest preferences.
• Team Player: Ability to work collaboratively with other members of the laundry team.