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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
About the Role
Reporting to the Technical Operations Manager, you will be responsible for ensuring the delivery of assigned M-Pesa services to end-customers and/or Local Market Business Teams. You will act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services. You will also work with all the internal and external partners in the support chain to ensure agreed service levels and adherence to the agreed support processes.
Responsibilities
Qualifications
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