M-PESA Product Manager – Payments Tribe - (22000120) at Safaricom Kenya

Job Responsibilities

1. Own the overall product roadmap, and manage prioritization and tradeoffs against customer experience, and time to market for strategic and high visibility initiatives. The position holder will be tasked with Product Strategy, product design, product execution & development to deliver both an optimal customer experience and commercial outcome. Product journeys and designs.
2. Craft a compelling long-term vision for Public sector payments that will drive success for our customers and for Safaricom PLC.
3. Constant engagement with customers to understand how we can drive more value for them to be more successful and advocate internally as their voice for the future of our products.
4. Define functional & technical requirements by leveraging industry & user research, data gathering and analysis, hypothesis testing through experimentation and actively seeking out user feedback early in the planning process as well as throughout product lifecycle.
5. Prioritize epics and user stories to ensure work focuses on those with maximum value that are aligned with product strategy. Closely evaluate and balance new systems requirements with technical trade-offs and the impact of tech debt.
6. Partner with technology, Customer operations, Corporate security and Channels teams, to continuously improve the customer experience leading to an intuitive, always available, leakage free M-PESA as commitment to our customers.
7. Define goals and expected outcomes of roadmap items, aligning with portfolio objectives and key results (OKRs)
8. Effectively translate business strategies into product strategies, value increments, and product specifications to deliver against our core customer value propositions, and our company strategic and financial goals.
9. Participate in day to day product team activities, driving high quality customer experiences and exploring what is possible with technology. Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
10. Manage Solution vendors and Business Partnerships involved in actualizing product roadmaps
11. Gather and evaluate user requirements in collaboration with product owners, engineers and other stakeholders.
12. Facilitate the Safaricom’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.

QUALIFICATIONS

1. 5+ years of experience in product strategy.
2. Experience in agile software development methodologies
3. Demonstrated technical acumen; ability to influence and debate solutions with technical team members, to understand technology solutions and potential tradeoffs and to represent technical concepts to non-technical stakeholders.
4. Data-driven mindset understand complex logic and process of interconnected data flows throughout business work-stream.
5. Strongly collaborative and effective in a cross-functional environment with the ability influence key stakeholders across organizations.
6. Strong product thinking, ability to advocate for the best customer experience and continually make prioritization decisions to focus on the best value for end customers.
7. Ability to translate product needs into technical requirements, understand technology dependencies, and discuss technical trade-offs
8. Experience setting strategic direction and ability to drive measurably successful product launches and campaigns.
9. Ability to utilize user research and data to drive actionable insights to inform marketing strategy and improve the user experience.