Manager, Community Learning KE at Athena

Duties & Responsibilities

• Community Leadership: Serve as the primary point of contact for community inquiries, feedback, and requests for support to ensure a positive and inclusive environment. 
• Develop and maintain comprehensive community guidelines and moderation rules to uphold standards. 
• Lead the planning, organization, and execution of in-person community events and activities.
• Community Analytics: Monitor community health and engagement metrics, such as member activity, sentiment, and retention. 
• Analyze data and trends to identify opportunities for improvement and inform community strategy to drive continued enhacement. 
• Provide regular reports and insights to the leadership team to support strategic decision-making..
• Team Management: Supervise and support a team of Specialists and Analysts, providing guidance, mentorship, and performance feedback to foster their professional growth.
• Strategic Alignment: Collaborate with the Director and Vice President to align peer learning initiatives with overall business objectives and broader company goals.

Key Stakeholders

• Community Learning & Knowledge Management Team 
• Operations Team
• Marketing Team
• Executive Partners

Skills and Competencies

• Communication Skills: Excellent communication, presentation, and interpersonal skills, for building rapport, credibility, and deeply understanding of employee needs.
• Analytical Skills: Proficiency in analyzinge data, identifying trends, and translating insights into actionable strategies to improve community engagement.
• Community Support: Provide excellent service to address employee questions and needs,ensuring timely response.
• People Management: Manage and mentor a team of analysts and specialists, driving performance and professional growth
• Problem-Solving: Adept at quickly and effectively addressing and resolve moderation issues

Relevant Experience Required

• 5+ years of experience in communications, community management or a related field.
• Experience working with a global team and in a hybrid environment.