Manager, Digital And Alternative Channels at Old Mutual Kenya

Job Description

Pioneering and executing the design of digital solutions to help employees create unique work experiences anytime, anywhere and through different channels. Work closely with and influence the Oracle, Solution Delivery and Digital teams to help fast track the testing of new ideas (i.e. Minimum Viable Product) and implementation of solutions.

• Pioneering and executing digital or system solutions to help employees create unique experiences anytime, anywhere and through different channels
• Design and deliver intuitive solutions that drive employee engagement and / or improve the employee experience.
• Design and deliver projects in quick bursts to enhance existing system functionality or introduce new solutions to the business.
• Work closely with business and employees to identify, analyse and review business processes to understand where opportunities exist to improve the employee experience.
• Stay current on industry practices and trends and contribute to continuous improvement through the introduction of new technology and / or enhancement of existing system functionality.
• Identify and build strong relationships with critical partners to enhance delivery of solutions.
• Prepare the business case and provide expert advice on the best design of the proposed solution/s.
• Lead the development and implementation of new systems or functionality with internal or third party implementation partners to ensure that solutions deliver on business expectations.
• Manage and participate in quality assurance and user acceptance testing.
• Work with business partners to investigate production incidents and log change requests to implement suitable fixes.
• Provide advice in the support and maintenance of the system/s (e.g. incident resolution, call profiling, backlog reduction, risk mitigation, quality control and assurance, software development etc.).
• Create monthly reports to track progress of solutions against identified benefits.
• Represent department and / or project on appropriate committees.

Education

• Bachelor of Computer Science (BCoSc): Computer and Information Science