Manager- ERP Development Team at Safaricom Kenya

Detailed Description 

Reporting to the Corporate Centre IT Lead, the position holder will work in cross functional team to design and high level modeling of Enterprise systems I addition to leading a team of Senior Development Analysts handling ERP and related systems in the landscape.

Key Responsibilities

• Building processes and facilitating resolution of operational issues that may impede growth.
• Proactively analyze performance data to identify immediate and long term improvement opportunities
• Participate in the design and high level modeling of Enterprise systems
• Manage problem and incident resolutions in liaison with technical and operations departments
• Research on new trends on systems and advice the business on the best fit models
• Inspire , up skill and grow  junior analysts in the team
• Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity. 
• Advice Management on resourcing needs, work structure and best fit for support
• Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
• Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.
• Liaise with all business support units including, Third party developers and Core networks design and Support teams to support the growth and sustainability 
• Monitor, track and understand industry trends and the factors that drive them.
• Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools
• Respond to end user queries and request for support.
• Troubleshoot technical and non-technical challenges 
• Manage system capacity and anticipate user demands on resources
• Work closely with the third party development teams to ensure that the requirements as documented are clearly understood and consult with the developers teams to validate design assumptions. 
• Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise
• Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained 
• Manage interfaces to all other enterprise systems

Qualifications

• A degree in IT, Mathematics or  Engineering (Telecommunications or Electrical & Electronic)
• Intermediate Unix Certification required
• Intermediate training on networking and security standards e.g. CCNA or its Equivalent
• Proficiency in programming languages including MSSQL, PL/SQL and Perl
• Intermediate training on Database Administration essential (Preferably  Oracle and MS SQL)
• Minimum of 5 years’ experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
• Experience with LAN/WAN Support  including Satellite and fiber communication
• Knowledge of  Mobile Network  core network systems,  Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks  is an added advantage