Manager, ICT Infrastructure, ICT Division at Aga Khan University Hospital

Job Purpose/Summary

• Reporting to the Director-ICT, the job holder will be responsible for support, strategy, standards, oversight, and design of AKU-EA ICT infrastructure

Key Roles and responsibilities:

• To design, implement, support and maintain LAN, WAN, security and Server infrastructure that supports the requirements of the business from a performance and availability standpoint
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with owners and stakeholders
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Developing and implementing IT policy and best practice guides for the organization
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Formulate departmental goals and objectives and assist employees formulate personal goals in line with departmental
• Oversee departmental employees in their day to day duties
• Conduct performance evaluation for departmental staff and work in collaboration with HR, carry out training needs analysis and recommend employee development programmes

Required Skills, Qualifications & Experience

• Must have a degree in Computer science/Information Technology or related field.
• Certification in CCNA, MSCE, MCP, TCPIP Admin.
• Minimum of 3 years working experience in a similar leadership role
• Solid experience in Systems Administration and Management.
• Experience in supporting Cisco switching and routing infrastructure supporting high end, active: active data centres
• Knowledgeable in Firewalls and remote access technologies, Cisco Network Access Control, Wireless LAN infrastructure, VPN and MPLS WAN Technologies, etc.
• Monitoring tools such as Manage Engine OP Manager and IP Monitor
• A range of telephony infrastructure including IP and SIP based systems including video conferencing and telepresence
• Load Balancing and Wide Area Acceleration technologies
• IP telephony systems
• Experience in server hardware and virtualization technologies
• Experience in storage area networks (SAN)
• Experience in data backup technologies
• Great customer service skills – communication and presentation skills.
• Interpersonal skills – ability to work in a team as well
• Creative, intellectual, efficient, and responsible.
• Passionate and highly motivated with ability to function within stringent deadlines.
• Ability to multi-task.