Market Place Operations at NCBA Group

Job Purpose Statement

Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact, while enabling a safe and secure platform where our customers both consumers and merchants can thrive. The Manager, Market Place Operations is responsible for to execution of the Digital Business Platform data and content integrity initiatives, ensuring all content exhibited on the platform conforms to stated brand and policy while promoting trust and safety. He/she will drive operational excellence across by developing, building and owning the overall digital moderation strategy as well as spearheading implementation and end to end documentation of the same. The Market Place Operations role will be instrumental in ensuring that the content they create is maintained, managed and syndicated. He/she is also responsible for designing and spearheading implementation of all related Content Moderation strategies.

Ideal Job Specifications

• Experience in an operational or project management roles and collaborating within a fast-paced team environment.
• Skills in social and content management, including use of content management systems/platforms and other technologies.
• Experience with B2B enterprise software technology with open source exposure being a plus.
• Working knowledge of workflow management systems and social media.
• Exceptional attention to detail.
• Previous experience in Customer Support, Marketing, Training, Change Management and/or Content Management.
• Over 3 years leading & managing high-performing teams, including remote teams
• High initiative, resilient and adaptive.
• Ability tinfluence and drive clear alignment with cross functional partners.
• Empathetic leader whcan work with all levels of people and management and knows when tbe hands-on.
• Strong communication, analytical and creative problem-solving skills.
• Never satisfied with the status quo, always looking tcontinuously innovate and re-examine “established” processes.