Membership Services and Communications Manager at Architectural Association of Kenya (AAK)

• Heads the Membership Services and Communications department, responsible for all communications, public relations functions and informational activities as well as develop and implement programs, projects and activities designed to deliver premium membership experience leading to increase and retain members in the Association.

Responsibilities

• Develops internal and external communication policy, strategy and design appropriate programs and infrastructure to facilitate its implementation
• Lead event management for the Association
• Oversees preparation of media supplements, documentaries, press release/media features, overseas production of periodic corporate affairs reports
• Responsible for the branding of the AAK and its corporate identity/visibility, including corporate merchandise
• Responsible for Member recruitment and retention campaigns, interprets membership recruitment and retention statistics and review member research and make recommendations. Maintain accurate membership records and marketing databases
• Facilitates information exchange with all stakeholders, oversees the development of civic education programs
• The sale and delivery of association services to stakeholders
• Responsible for the management of member communications including responding to member queries and the production and inventory of membership and marketing material e.g. letters, newsletters, e-bulletins and brochures

Qualifications

Requirements for the position

• A Bachelor’s degree in either Communications or Public Relations, Journalism. MassCommunication, Business Administration, Social Sciences or its equivalent from a recognized university
• Strong computer skills with proficiency in Microsoft Office (Word, Excel, and PowerPoint),web based communications, social media, and some basic design software knowledge.
• Minimum three years’ experience in a similar role

Required Skills and Personal Attributes

• Leadership skills
• Excellent communication and interpersonal skills
• Integrity
• Team player