Monitoring and Performance Manager at KCB Bank Kenya

KEY RESPONSIBILITIES

• Lead the implementation and configuration of advanced application performance monitoring solutions (e.g., IBM Instana) across the Group's diverse environments (on-premises, cloud, hybrid).
• Continuously monitor, analyze, and interpret performance metrics of applications, infrastructure, and microservices to ensure optimal performance and identify areas for improvement.
• Proactively identify, diagnose, and resolve performance bottlenecks, anomalies, and issues in real-time, utilizing advanced troubleshooting techniques, data analytics, and conducting comprehensive root cause analysis to eliminate underlying problems and prevent future occurrences.
• Design, develop, and refine custom dashboards and analytical reports, including personalized dashboards tailored to various personas, that visualize key performance indicators (KPIs), trends, and demonstrate business value through data analytics
• Collaborate with the Digital Center of Excellence (DCOE) and Group Enterprise Architecture teams to establish comprehensive monitoring strategies for new and existing applications and services.
• Conduct in-depth analytics and root cause analysis to uncover insights that drive continuous improvement of application performance monitoring practices and proactively address potential issues.
• Perform regular health checks and audits of monitoring configurations, fine-tuning them to align with evolving business needs and technological advancements.
• Stay at the forefront of industry trends in application monitoring, analytics, and root cause analysis, adopting and integrating cutting-edge tools and techniques to enhance the Group's monitoring capabilities.
• Provide expert training, mentorship, and support to internal teams, empowering them to leverage monitoring tools, analytics, and root cause analysis techniques effectively.
• Ensure all monitoring tools are up-to-date, thoroughly tested, and fully documented, while generating and distributing comprehensive reports on system performance, analytics, and root cause analysis to inform management decisions and demonstrate business value

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Continuously track and interpret performance data of applications, infrastructure, and microservices, identifying trends and potential issues
• Proactively identify and address performance bottlenecks, anomalies, and issues in real-time, conducting root cause analysis to prevent recurrence
• Work closely with teams like DCOE and Group Enterprise Architecture to implement and optimize monitoring strategies, incorporating data-driven insights.
• Design, update, and refine custom dashboards and reports tailored to various personas, ensuring key performance indicators (KPIs) and business value are clearly visualized.
• Perform regular audits of monitoring tools and configurations, using analytics to ensure they are aligned with business needs and industry advancements

CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB

• Effectively diagnosing and resolving complex performance issues across diverse environments (on-premises, cloud, hybrid) in real-time
• Developing dashboards for communicating complex technical insights to non-technical stakeholders.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Education     Bachelor’s Degree    Information Technology, Computer Science, or a related discipline
• Professional Qualifications    ITIL Foundation     
• Master’s Degree    Any

Detail Minimum No of Years    Need Type[2]    Detail

• System Administration 
• (Windows servers & Linux) 5    ES    
• System Administration 
• (Windows servers & Linux)
• Data Analytics and Reporting     4    ES    
• Data Analytics and Reporting 
• Experience with scripting or automation to enhance monitoring capabilities    4    ES 
• Experience with scripting or automation to enhance monitoring capabilities
• Stakeholder management     2    ES    
• Stakeholder management