Nurse Navigator, Outreach Administration at Aga Khan University Hospital

The position holder will be responsible for coordinating the patient care journey from presentation or referral to its conclusion. To be a point of contact, information and support by individualizing assistance and care for patients and their families/caregivers; by eliminating barriers to timely care, facilitating flow through system, facilitating interactions with relevant hospital services, increasing patient and provider satisfaction.

Responsibilities:

• Ensure to provide access to all hospitalized patients to Home Health Services (HHS) for continuity of care
• Identify potential patients, plan their visits and explain home health services (HHS)
• Apply advance nursing judgement and determine comprehensive care needs
• Perform detailed counselling of patients and family before coordinating plan of care; counselling contains coverage of components of holistic care
• Supports a smooth transition of patients from hospital care into home care
• Maps continuum of care of patients while anticipating future needs
• Act as a liaison between the patient’s family/ care givers and the health care providers to optimize patient outcomes
• Facilitate communication among members of multidisciplinary palliative care team to prevent fragmented or delay care that could adversely affect patient outcomes especially in discharge planning
• Builds therapeutic and trusting relationships with patients, families, and caregivers through effective communica­tion and listening skills.
• Advocates for patients to promote optimal care and outcomes
• Provides psychosocial support to patients, families, and caregivers, especially during periods of high emotional stress and anxiety.
• Empowers patients and families through education and encouragement to self-advocate and communicate their needs.
• Assesses educational needs of patients, families, and caregivers taking into consideration barriers to care (e.g., literacy, language, cultural influences, comorbidities)
• Provides and reinforces education to patients, families, and caregivers about diagnosis, treatment options, side effect management, and post-treatment care and survivorship.
• Participate and quality improvement projects
• Compile and update on any reports as required
• Carry out any other lawful tasks as may be assigned

Requirements:

• RN from a recognized school of nursing or University
• Current licensure with the Nursing Council of Kenya
• Certification in Basic Life Support (BLS)
• Minimum 5 years of clinical nursing experience in an acute care hospital
• Experience in Home Health Services is an added advantage
• Leadership and management skills