Officer, Content Moderation and Quality Assurance (QA) at NCBA Group

Job Purpose Statement

The Officer, Content Moderation & QA is responsible for the execution of the Digital Business Platform document and content integrity initiatives, ensuring all content as well as documents exhibited on the platform and/or provided as a manner of contracts conforms to stated brand and risk policy while promoting trust and safety. He/she will drive operational excellence across by creating, building and owning the operational processes around customer and merchant on-boarding, merchant sales and marketing content management and social syndication. The role will be instrumental in ensuring that the content they create as well as documents moderated are maintained, managed and syndicated. Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact, while enabling a safe and secure platform where our customers both consumers and merchants can thrive. He/she is also responsible for proposing and documenting all related document and content moderation operational procedures and processes and ensure they are executed daily so as to mitigate against any brand dilution, frauds, regulatory fines and reputational risk.

Ideal Job Specifications

Academic:

• University Degree – Upper second or equivalent.
• Working knowledge of MS Office programs.

Desired work experience:

• Over 3 years of experience in document and content moderation, trust & safety, risk, fraud, abuse or a similar field, preferably at a marketplace or social media company.
• Experience working with content moderation tools such as and not limited tWebpurity, ICUC, Amazon Rekognition.
• Own and manage processes and reporting with cross-functional partners for tracking and monitoring performance on content accuracy.
• Working knowledge of workflow management systems and social media.
• Exceptional attention tdetail.
• Previous experience in Customer Support, Marketing, Training, Change Management and/or

Content Management;

• Ability tprioritize.
• High initiative, resilient and adaptive.
• Ability tinfluence and drive clear alignment with cross functional partners.
• Strong communication, analytical and creative problem-solving skills.