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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Role summary
The Officer will act as a liaison between the clients and Finserve. As a CX Agent, you will provide service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will escalate dificult situations to your supervisor to support resolution.
Additionally, Officers may be responsible for making outbound sales calls and information gathering surveys from time to time.
Specific responsibilities:
Desired Knowledge, Skills and Attributes:
Teamwork:
Qualifications and Experience
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