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SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...
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JOB SUMMARY
As first point of voice contact with the bank, create a positive first impression. To provide, efficient and effective customer service to all customers both internal and external, with the utmost level of professionalism, consistency and quality.
KEY RESPONSIBILITIES
Service Experience - 50 %
Business Process - 20%
Audit and Compliance - 10%
Audit and Compliance - 10%
Key Relationships
Customers of this Position
Knowledge; Skills and Experience required for this Role
Competencies required for this Role
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