Open and Distance Education (ODE) Support Specialist at KCA University (KCAU)

JOB OBJECTIVE

• The position holder shall be responsible for training and providing technical support to Open and Distance Education (ODE) instructors and learners.

DUTIES AND RESPONSIBILITIES:

• Monitor the Moodle Learning Management System (LMS), including setting up accounts and courses.
• Train instructors and learners in LMS technology-related practices and procedures as directed.
• Support instructors and learners in the use of the LMS and other teaching and learning tools.
• Provide technical support to users regarding the LMS functionality, navigation, and troubleshooting.
• Assist users with course creation, enrolment, and management within the LMS platform.
• Troubleshoot and resolve issues related to course content, quizzes, assignments, and grades
• Execute and restore the LMS backups in collaboration with the Coordinator, Information Technology and Technical Support.
• Support instructors in the adoption of new and current online pedagogical techniques.
• Research, evaluate and recommend emerging educational technologies.
• Perform other job-related tasks as may be assigned.

QUALIFICATIONS AND EXPERIENCE

• Bachelors’ degree in Instructional Technology, Educational Technology, Information Technology or any relevant degree in Computing
• Linux Administration and/or MySQL Database Administration certification will be an added advantage.

OTHER SKILLS AND COMPETENCIES

• At least three (3) year’s proven experience in working with the administration and technical support in Moodle LMS
• Experience in online user training and technical support.
• Experience working with multi-media authoring tools, collaborative tools, and digital learning materials.

COMPETENCIES

• Strong customer service orientation.
• Excellent written and oral communication skills.
• Proven experience in technical support or user support roles, preferably with a focus on Moodle LMS.
• Strong understanding of Moodle LMS functionality, administration, and customization options.
• Proficiency in troubleshooting technical issues related to Moodle LMS course management, permissions, and access