Operations Executive at Corporate Staffing

Key Responsibilities

• Responsible for supporting the implementation of all marketing activities (menu launches, new product launches, promotions)
• Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability
• Satisfactorily manage customer queries and expectations
• Host, co-ordinate and attend meetings and strategic meetings.
• Drive and support the New Store development plans and successful implementation of revamps
• Manage and maintain strong relationships with the key strategic partners
• Implement, manage, and develop strong relationships with delivery aggregators while entrenching own delivery ecosystem 
• Manage company stores to achieve brand leading standards and meet financial KPI’s
• Achievement of monthly/annual profitability targets
• Developing and tracking key KPIs for the restaurants
• Effective cost management.
• Creditors/supplier payment management in conjunction with finance team
• Responsible for ensuring regulatory compliance and risk management
• Income statement reporting and management 
• Weekly, monthly reporting of in-market business operations and performance.
• Accountable for the recruitment and selection of all operations and restaurant staff 

Key Qualifications

• Bachelor’s degree in Business Management/ Hospitality or related field
• Must have a minimum of 3 years in management or leading a team 
• Strong track record of success in the restaurant industry.
• Experience working in a multicultural diverse environment 
• Strong leadership & interpersonal skills
• Strong hands-on operations and training bias 
• Computer literacy 
• Financial numeracy
• Effective negotiator
• Highly presentable with strong communication skills
• Team player 
• Ambitious, energetic, self-motivated