Operations Lead - Perishables at DHL

In this Operations Lead - Perishables position

• You will negotiate rates with airlines.
• You will ensure to get sufficient capacity from airlines.
• You will prepare export planning and BUP report.
• You will be checking export finance result.
• You will handle customer complaints and enquiries.
• You will dDevelop customer relationships with existing customers.
• You will support Head of Airfreight to oversee the export Department.
• You will assist in compiling monthly reports.
• You will liaise with sales team in handling rate enquiries.
• You will liaise with customer service team in handling schedule enquiries.
• You will give instruction for pick up and handling.
• You will give instruction to receive and release cargo.
• You will coordinate/liaise/work with Carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• You will lead in discussions to negotiate rates and agreement terms to ensure commercial acceptability without risk, fitness for purpose & value.
• You will maintain good relationship and work closely with overseas office in arrangement of onforwarding shipment including cost occurred.
• You will review monthly financial reports and be responsible to drive operational result at country/country group level AFR.
• You will define, monitor and enforce targets to the operational unit.
• You will select and assign key positions to reach targets.
• You will analyse costs and cost structure of production on country/country group level, and derives improvement measurements and actions.
• You will be responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
• You will ensure adherence to ISO standards and propose IT needs.
• You will undertake operational activities that contributes to Operational KPIs.
• You will manage relationship with carriers and ensure customer SOP and rates are in place.
• You will approve MAWB request, expense and E-Leave.
• You will monitor export activities (determines cargo type & prepares collection list).
• You will be responsible for final control of job files, solve shipment/cargo problems, monitor DGF Booking consolidation shipment as well as checking finance report related export operational.
• You will monitor and supervise the day-to-day operation of subordinates.
• You will train, monitor, and discipline staff and assist staff for problems with carriers, shipper & consignee.
• You will develop a high-performance service culture within the functional department.
• You will plan, organize, and direct and efficient and effective functional department.
• You will develop KPIs with team members and monitor individual performance.
• You will consult performance appraisal and manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• You will identify training needs and opportunities to develop a highly skilled functional department.

Now, here’s what we need from you

• Bachelor’s Degree in any discipline
• 5 years or more experience in Perishables sector in the related field

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary