Operations Manager at Reeds Africa Consult

Job Summary:

• Our client is looking for an Operations Manager to oversee the daily operations of our camp and boutique hotel in Nanyuki. This role requires a strategic thinker with a strong background in hospitality management, marketing, and business development. The ideal candidate will be responsible for ensuring the highest standards of service, optimizing operational efficiency, and implementing innovative marketing strategies to drive business growth.

Key Responsibilities
Operations Management:

• Oversee day-to-day operations of the camp and boutique hotel, ensuring smooth and efficient functioning.
• Manage and coordinate all departments, including housekeeping, front office, food and maintenance, and guest services. beverage,
• Implement and maintain operational procedures and policies to enhance efficiency and guest satisfaction.
• Monitor and manage budgets, expenditures, and financial performance to ensure profitability

Marketing and Business Development:

• Develop and execute comprehensive marketing plans to increase visibility and attract guests.
• Utilize digital marketing, social media, and traditional marketing channels to promote the property.
• Analyze market trends, competitor activities, and guest feedback to identify opportunities for growth

Strategic Planning:

• Assist in the development of long-term strategic goals for the property.
• Identify and implement new business opportunities and revenue streams.
• Conduct regular performance reviews and assessments to ensure alignment with business objectives.
• Provide leadership and direction to staff, fostering a positive and productive work environment.
• Develop and maintain strong relationships with local community, stakeholders, and industry partners.

Guest Relations:

Staff Management:

• Recruit, train, and supervise staff, ensuring they are motivated and aligned with company goals.
• Conduct regular performance evaluations and provide feedback and development opportunities.
• Foster a culture of teamwork, professionalism, and continuous improvement.

Key Requirements & Skills

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in hospitality management, with a focus on operations and marketing.
• Proven track record of managing a hotel, resort, or similar establishment.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in hotel management software and marketing tools.
• Knowledge of the local market and tourism industry is a plus.
• Ability to work flexible hours, including weekends and holidays.