Partner Success Manager at Summit Recruitment and Search

Key Responsibilities

• Develop and maintain relationships with partners to drive mutual success.
• Understand partners’ goals and challenges to provide tailored support and guidance.
• Serve as the primary point of contact for partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams to ensure partners receive the necessary resources and support.
• Monitor partner performance and provide insights to help them optimize their strategies.
• Identify opportunities for upselling or cross-selling products and services to partners.
• Develop and implement partner success plans to drive engagement and retention.
• Gather feedback from partners to improve our products, services, and partnership experience.
• Stay informed about industry trends and competitive landscape to provide strategic guidance to partners.

Qualifications

• Must have a relevant bachelor’s degree or Higher
• Must have 5-7 years in managing direct and indirect sales operations in similar space.
• Managing and nurturing Sales teams.
• Experience with ICT Channels and partner management in Kenya.
• Good Communication skills, team management and discipline execution.
• Ability to build and maintain relationships with partners at all levels.
• Strategic thinker with a customer-centric approach.
• Analytical mindset with the ability to interpret data and metrics.