Pensions Officer at ICEA Lion Group

Job Summary

• The role of Pension Officer is to ensure proper and accurate deposit administration and personal retirement schemes fund administration. The role is also responsible for marinating and developing client relationships in order to maximize long-term revenue opportunities while strengthening client loyalty.

Roles and Responsibilities

Deposit Administration:

• Receiving DA and PRS contributions, tracking unpaid contribution and ensuring booking and receipting are done in a timely manner.
• Creating or importing the allocation schedules and reconciling them with payment for allocation.
• Preparing Fund Value statements, members’ balances and releasing the statements to the administrators as well as to the members when needed.
• Processing various payments such as RBA levies, audit fees, commissions, withholding taxes etc.
• Ensuring members records are well documented and filed appropriately
• Checking and confirming commissions, payments, and PRS claims and preparing weekly management report. Supervising interns.

Client Relations:

• Establish and build on existing working relationships for key accounts handled to ensure business retention and renewal while gathering market intelligence that allows ICEA LION Life offer a compelling and competitive customer value proposition.
• Implement a sound customer engagement and retention strategy that ensures customer satisfaction and that realizes the set upsell and cross-sell goals.
• Receive and resolve customer feedback and complaints and properly document them while drawing clear initiatives to ensure non-recurrence of negative feedback and complaints
• Actively participate in delivery of the customer value proposition, constantly championing the customer and ensuring any challenges to exemplary service are identified and addressed.
• Participate in Annual General Meeting of accounts handled in order to enhance relationship and address any issues promptly.
• Member education engagements by Conducting educational, workshops, or one-on-one sessions to inform members about pension benefits, investment options, and other relevant topics.
• Identifying opportunities for additional pension contributions, upselling services, or offering related financial products.
• Compliance and regulations by ensuring that all client interactions and communications comply with industry regulations and ethical standards.
• Performance reporting by providing reports on client satisfaction, engagement, and feedback to management for continuous improvement.
• Support and guidance by offering assistance and guidance to pension scheme members throughout their enrollment, contribution, and retirement process.
• Retirement planning initiatives by assisting members in understanding their pension options and helping them plan for their retirement based on their financial goals and circumstances.
• Renewals by Focusing on member retention and encouraging members to continue their participation in the corporate pension scheme.

​​​​​​​Occasional Duties

• Identifying gaps or new requirements in the systems.
• Processing trustee’s quarterly reports.
• Providing data to schemes external auditors or other reports as situation demands.
• Training others, educate/train members of PRS company groups.

​​​​​​​Requirements Academic And Professional Qualifications

• Bachelor Degree in Business related studies from reputable university.
• Professional qualification(s) in insurance e.g. ACII, FCII or equivalent would be an added advantage.
• At least five (5) years’ post qualification experience (3 years’ experience in Pensions / Investment environment)
• Client relationship/ sales experience

​​​​​​​Core Technical Competencies Required For The Role

• Strong analytical and fact-based decision-making skills.
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• Strategic thinking and problem-solving skills.
• Analytical and creative thinking skills.
• Project management skills.
• Strong persuasion and negotiation skills.
• Strong business acumen / business orientation.
• Good customer relationship management skills (internal and external customers).
• Entrepreneurial and commercial thinking
• Planning and organizing
• Relating and Networking
• Presenting and communicating Information
• Working with people.