Performance Analyst - Operations at Equity Bank Kenya

Job Purpose: 

The Performance Analyst has the responsibility of providing focus and business direction through planning and driving financial performance, business management, performance management and elaborate MI processes of the business. 

The role holder is also the principle point of contact with other business functions on performance related matters and projects.

The role requires the role holder to have regular contact with the Country Branch network on performance drivers. Proactively monitoring, analyzing and review progress against targets and making recommendations to the Director Operations, Director Retail & Branch Business, and other team members. The role holder is therefore expected to have a broad knowledge of the Bank Products and financial planning, and a believer in budget and performance discipline.

Key Accountabilities/ Responsibilities 

Budgeting (20%)

• Assists the commercial team in developing the operations strategy through provision of insightful strategic analysis on competitor activities, pricing trends and sensitivity, economic analysis, and such other relevant macro trend analysis.
• Coordinates and compiles the operations and commercial financial plans/budgets (KPI/commitments) including analytical support of the budget drivers and processes of the plans for the specific Operations businesses in liaison with the budget owners.
• Challenges budgets thereby ensuring that they are realistic and stretching and makes recommendations to the operations and commercial teams.
• Manages the budgets and financial performance including Income, Cost and Balance Sheet streams highlighting material variances and reporting regularly to the teams, with recommendations for timely strategic actions.

Efficient Operations and MI Development (20%)

• Owns and coordinates the development and management of robust, relevant, timely and effective management information (MI), at times ad hoc; that drives business direction and performance enhancement.
• Manages and coordinates the income collection and cost reduction within Operations.
• Supports the product managers on designing and managing business processes that minimizes income leakages and assist in reviewing business processes to achieve efficiency and cost effectiveness. 

Commercial and Business Performance (60%)

• Assists the commercial and Operations teams in aligning individual and team targets ensuring that the agreed individual and team targets adequately contributes to the achievement of overall business financial goals and objectives.
• Generating monthly scorecards for all business units and facilitate mail merging to branch team leaders.
• Gather data and Evaluate/ Review to provide information to support action.
• Manages the performance monitoring and tracking process of individual, branch, and regional teams’ progress against set targets.
• Coordinates the compilation of monthly detailed performance pack and monthly performance dashboard providing explanations to team members based on compilation for transparency and objectivity in performance measurement, necessary for team buy-in and motivation.
• Constructively challenges monthly results and forecasts for business areas and Finance Reporting. Assisting in identifying value adding initiatives to improve on performance.
• Works closely with the Director Operations, Director retail and branch business, unit teams to drive and deliver performance across business.
• Guiding and influencing the wider team members involved in MI processes and compilation on effective and efficient methodologies of data collation and processing and analysis.
• Promote teamwork in delivering performance by designing performance measurement processes that recognizes performance both at individual and team levels.
• Perform any other duties as assigned from time to time.

Qualifications

Education and Experience

• Experience in and/or understanding of Financial Services environment (e.g. Financial Reporting framework and/or experience of managing P&L and Balance Sheet performance.
• Experience in and/or understanding of Banking Operations with good understanding of the bank products, pricing structures and relationship management.
• Experience in financial and business analysis and management and general awareness of the Kenyan economic landscape and how this affects Bank business.
• Graduate with university degree in Mathematics, Actuarial Science, Economics, Business (preferably finance or accounting), Engineering, Computer Science – minimum second-class honors, upper division (candidates with first class honors degree will have an added advantage).
• Other relevant professional qualification is a plus.

Technical Skills and Competencies

• Analytical thinking and judgment.
• Commercial Acumen
• Tech Savvy
• Accuracy and attention to detail
• Experience with Macros and Spreadsheets.
• Experience working with advanced analytics tools including advanced Excel, VBA, SQL, Python, Power BI, R and other data analysis tools.
• Knowledge of any other programming languages is an added advantage.
• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Data interpretation
• A thorough understanding of the concept of the Balanced Scorecard.
• Good understanding of CORE BANKING SYSTEM
• Managing relationships
• Strong business communication and Presentation skills
• Effective planner and ability to prioritize workloads.

Key Competencies and Skills

• Strong analytical and diagnostic skills.
• Good presentation and communication skills.
• Strong business planning and financial management skills.
• Ability to work to tight deadlines without compromising accuracy.
• Good understanding of product dynamics and pricing structures.
• Appreciation of corporate business risk profile.
• Good understanding of the Bank Financial reporting structure and financial processes.
• Strong team player with good interpersonal skills.
• Good understanding of performance dynamics management processes and techniques.
• Good PC /system skills.
• Understanding of the domestic economic and industry trend