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Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates. Penda is ranked the Best Health Care Firm to work for in Kenya and the #26 Best company to work in Kenya...
Scope of work
Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. Our Call Center Representatives play a pivotal role in maintaining smooth communication and delivering exceptional customer service. Within our dynamic call center environment, their core responsibilities encompass promptly addressing incoming calls from patients, ensuring excellent customer handling, resolving issues, escalating concerns as needed, and conducting follow-up calls with our patients post-treatment. These efforts are crucial in ensuring that every interaction with Penda Health is efficient, supportive, and responsive to our patients' needs.
Responsibilities:
Requirements:
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