Product Configuration Specialist at KCB Bank Kenya

Job Description

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. 
• Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from production incidents, new business or customer requests. 
• Support the Digital Channels banking platform upgrades, closure of audit and Risk issues.
• Work with different stakeholders for product delivery ensuring end to end support and adoption of latest technologies to serve business and customer needs.
• Support channels systems by ensuring system health monitoring, problem detection & resolution automation.
• Maintain good quality documentation of configuration changes made on the platforms including system flows, roles and permissions matrix of the platforms
• Support deployment, configurations and support for all digital channels systems.