Product Development Manager, VAS & Bespoke Solutions at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Define and document new features and enhancements on our digital banking channels and track delivery with technology team and our vendors.
• Champion the digital bank transformation agenda by driving the rollout of self-serve services across all the digital bank channels to reduce Customer Effort Score. 
• Document and maintain the Value-Added Services roadmap ensuring prioritization of features and functionalities as per the business needs.
• Manage the testing and timely defects resolution of new and enhanced products, features, and functionality on the digital channels to ensure quality delivery.  
• Capture, document & implement changes for process improvement arising from audits, staff & customer feedback, and compliance, in liaison with internal stakeholders from technology and other departments.
• Collaborate with UI/UX and product design teams to define new and enhancements on existing customer journeys with objective of reducing friction in digital service access. 
• Use Voice of the Customer feedback research to improve and expand digital self service capabilities for increased NPS.
• Support the bank in realization of ecosystem banking by developing and rolling out bespoke solutions across select industries 

The successful candidate should have the following:

• A Bachelor's degree from a recognized university .
• Professional qualifications in agile, project management certification will be an added advantage

At least five years' experience in the digital financial services sector, including experience in the following areas: 

• Product Development & Management
• Delivery of digital products and services in a high growth environment
• Project delivery/ management

 additional experience in the Digital financial services sector in the following areas: 

• sales
• UI/UX design
• Stakeholder management