Product Implementation Manager at Rainforest Alliance

POSITION SUMMARY:

The Product Development Department in Data & Tech is at the forefront of driving transformative growth and impact in the fields of sustainable agriculture, climate resilience, and ecosystem conservation. With a strategic focus on innovation, collaboration, and a customer- centric approach, this dynamic department plays a crucial role in crafting and delivering ground breaking products. From end-to-end product lifecycle management to scalable design thinking, the team spearheads initiatives that align with overarching business goals. Through interdisciplinary stakeholder consultation, continuous improvement, and strategic partnerships, the Product Development Department stands as a catalyst for achieving the organization's mission.

This role is positioned within the Product Development department, is responsible for supervising the implementation team, ensuring seamless implementation of products, technical changes and strategic initiatives across the organization. With a focus on innovation, collaboration, and a customer-centric approach, the Product Implementation Manager ensures that all implementation activities align with the overarching business goals and mission of the organization and that all internal stakeholders have what they need to integrate the changes in their day-to-day work.

RESPONSIBILITIES:

• Leadership & Management:
  • Lead the Implementation team, including Senior Implementation Officers and Implementation Officers.
  • Foster a collaborative and high-performance team environment.
  • Provide mentorship and professional development opportunities for team members.
• Strategic Planning & Execution:
  • Develop and maintain comprehensive rollout plans for product implementations.
  • Ensure that all deliverables, including communications, documentation, training, and translations, are included in the implementation plans.
  • Collaborate with Product Managers, Product Owners, Sector Leads, and other key internal stakeholders to integrate implementation into project plans and budgets.
  • Define implementation timelines, objectives, and responsibilities.
• Monitoring & Progress Management:
  • Supervise and monitor the progress of product rollouts.
  • Ensure organizational readiness by planning and coordinating internal and external training sessions in partnership with training teams.
  • Coordinate communication materials and engagement plans, including emails, documents, and website content, in all relevant languages in partnership with Marketing and Communications teams.
• Continuous Improvement:
  • Evaluate and find opportunities to improve implementation processes, procedures, and tools.
  • Implement best practices and drive continuous improvement initiatives within the implementation team.
• Stakeholder Engagement:
  • Engage with interdisciplinary stakeholders to ensure alignment and successful integration of product changes.
  • Maintain strong relationships with internal and external partners to support implementation activities.

QUALIFICATIONS:

• Bachelor’s degree in Business Technology or a related field; Master’s degree preferred.
• 5+ years’ relevant work experience within product implementation, project management related work field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to interact culturally, linguistically, and diplomatically with diverse internal and external individuals.
• Strong organizational and problem-solving abilities.
• Experience in sustainable agriculture, climate resilience, or ecosystem conservation is a plus.
• Ability to travel occasionally, nationally and internationally.