Product Manager, Consumer Lending - Digital Financial Services Division at KCB Bank Kenya

KEY RESPONSIBILITIES

• Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections.
• Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth.
• Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs.
• Drive daily usage of the assigned product portfolio performance in partnership with Strategy, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
• Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments. 
• Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation, and launch.
• Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.
• Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.

The successful candidate should have the following:

• A Bachelor’s degree from a recognized university.
• At least five years in managerial experience in leading digital product management and managing teams, including specific experience in the following areas:
  • Delivery of digital consumer  products in a high growth environment
  • Building relationships, networks 
  • Project Management/Relationship Management.
  • Mobile Money or Payments or Lending Platform Support.
  • Credit analysis & lending
  • Experience in sales of financial services and products will be an added advantage