Product Manager at Jacaranda Health

Main Responsibilities 

• As the key owner of PROMPTS, your role involves translating insights from user research and hypothesis testing into product requirements, all aimed at enriching the user experience, improving our operational efficiency, and driving value for the health system
• With the support of the Head of Product, develop a repeatable model for delivering upon initiatives within the product roadmap and actively cascade this model to other members on the team
• Work across the Product team to measure and refine the product roadmap, backlog, and processes to facilitate improvements over time
• Partner with the Tech team to align on release planning, Proof-of-Concepts, and the establishment of concrete timelines for functional solutions. Play a pivotal role in advocating for and demonstrating an agile approach to product design and management
• Actively collaborate with other teams to execute on Product’s roadmap. This involves engaging relevant teams during user research, sharing and keeping other teams up to date on testing, sharing learnings across other teams etc. 
• Perform complex analysis and deliver data insights to inform design changes. You will lead analysis and interpretation of user data by taking into account context and potential biases in the data, while also proactively identifying and highlighting any data issues or inconsistencies
• Work with your team to conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric
• Actively identify, mitigate and avoid risks to the organization throughout product development
• Empower direct reports to execute on their day-to-day tasks and actively participate in defining their growth within the team
• Occasionally create support and training documents for users and other internal teams.
• Other tasks as assigned

Key performance Areas 

• Customer feedback: defined by Jacaranda Health users and internal teams
• Efficiency of product testing: defined by no. of products tested across a representative sample of our users and next steps from testing defined
• Product Development Velocity: Speed at which product improvements are identified and implemented 
• Team management: ownership of defining the growth of direct reports and identify projects / trainings to help them grow their development areas
• Internal Consensus Building and Collaboration: Successfully executing on collaborations with internal stakeholders to drive Product goals.  
• User engagement: defined by how frequently a mum is engaging with our platform through asked questions and survey responses
• Consent rate: defined as the percentage of reached mums who consent to enroll in our services.

Qualification 

• Minimum of a Bachelor’s degree in any field
• Masters degree / MBA is an added advantage

Relevant Experience required

• 5+ years of experience in Product Management
• 2+ years managing teams
• Experience managing digital communications platforms / products
• Experience utilizing human-centered design; certification in UX is a plus
• Experience developing health products is a plus