Production Manager at Metropol Corporation Ltd

• The ideal candidate is an analytical team player who will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation. You will also oversee the collection efforts of all officers of Metropol Credit Management Service and ensure growth of the existing client portfolio, supervise and ensure delivery on service and Debt Management targets.

Responsibilities

Production

• To ensure the set DCI per sector is achieved.
• Ensure the set target on Skip Trace and Asset Trace is achieved
• Invoicing: To secure confirmations on payment, and invoice on time. This includes collections of invoices as stipulated in the engagement contracts.
• Establish collection goals and monitor results of daily collection performance of CMO`s as per set targets
• Manage production strategy development and implementation.
• Ensure production methodology is followed and managed well
• Supervise and evaluate performance of production personnel
• Ensure output meets quality standards
• Drive a continuous improvement culture in Credit Management Unit
• Evaluate individual collection methodology to ensure areas of improvement.
• Mentor, coach and develop Team members to ensure development of business to agreed standards
• Proactively manage change to ensure the delivery of all company requirements
• Assign new accounts to Credit Management Teams according to skill level and experience
• Counsel delinquent account debtors to assist in finding funds to meet debt obligations
• Make recommendations to implement improved processes
• Be visible and available for support with account handling
• Perform other duties as assigned by management

Marketing

• Develop, build, and manage a client base of Corporate Accounts
• Assess, evaluate and appropriately price for portfolio before acquisition in line with the pricing guidelines.
• Oversee the sales process at each stage from quote to purchasing to fulfillment and follow up
• Target new and existing corporates with credit management needs.
• Prospect new clients via sales calls, direct mail, email and networking events
• Follow up on leads generated through other departments and promotional events
• Participate in conferences to promote Company program agenda.

Client relationship Management

• Reports: To ensure, timely, accurate comprehensive reports are prepared and shared with clients.
• Portfolio Growth: To continuously grow existing portfolio while ensuring contracts are up to date and no work is done where a contract has lapsed.
• Growth of Products per Customer: To always ensure clients under management are consuming additional products within MCMS in additional to group products.

Qualifications & Competences

• Bachelor’s Degree in a business related field
• A master’s degree is an added advantage
• Professional training in credit management
• Strong written, verbal and collaboration skills
• 3-5 years’ experience on collections/credit management work
• Experience in supervision/ people management
• Analytical skills