Production Manager at Q-Sourcing Servtec Group

Summary
The Production Manager is responsible for day-to-day production within the production floor. Supervises, motivates, and supports the staff daily, applying a team approach and maintaining open communication. The Production Manager plans, schedules, strategizes, and oversees all production activities while continually building sales and maintaining profitability. The Production Manager performs essential functions to ensure overall customer satisfaction and quality service, and establishes and maintains effective communication with employees and clients. The Production Manager is responsible for the effective and efficient planning and scheduling of personnel and equipment to reduce bottlenecks and problems.
As the Production Manager and the leader of the Production Team, you are accountable for meeting the department production and quality goals, as well as playing a key role in meeting the company’s profitability and customer’s satisfaction goals:

• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide our excellent service to our customers and ensure job security and career growth for our staff.
• Maintain a positive department attitude and ensure that all employees under your supervision are aligned with the company goals.
• Desire and ability to successfully lead others.

KEY ROLES AND RESPONSIBILITIES
General and Administrative Duties:

Maintain a Professional Appearance:

• Specific: Maintain a professional appearance that aligns with the company’s commitment to quality.
• Measurable: Maintain a professional appearance rating of specific rating.
• Achievable: Follow company dress code guidelines.
• Relevant: Reflect the company’s commitment to quality.
• Time-bound: Maintain a professional appearance at all times.

Supervise and Prioritize Production Team:

• Specific: Supervise and prioritize production jobs to meet deadlines.
• Measurable: Achieve a 100% improvement in production efficiency.
• Achievable: Implement efficient production scheduling.
• Relevant: Ensure timely job completion.
• Time-bound: Monitor production prioritization daily.

OSHA Safety Compliance:

• Specific: Ensure 100% compliance with all OSHA safety requirements.
• Measurable: Achieve a safety compliance rating of 100%.
• Achievable: Implement and enforce safety protocols.
• Relevant: Maintain a safe working environment.
• Time-bound: Regularly audit and report safety compliance.

Effective Communication:

• Specific: Communicate effectively with relevant teams to meet production, sales, and customer objectives.
• Measurable: Achieve 100% improvement in communication effectiveness.
• Achievable: Implement regular communication protocols.
• Relevant: Ensure alignment of teams and objectives.
• Time-bound: Communicate updates regularly.

Company Systems and Procedures:

• Specific: Ensure 100% adherence to company systems and procedures.
• Measurable: Achieve a process adherence rating of 100%.
• Achievable: Train and enforce adherence among staff.
• Relevant: Maintain operational consistency.
• Time-bound: Monitor adherence continuously.

Production Operations:

Customer Commitments:

• Specific: Meet all customer commitments through timely and high-quality production.
• Measurable: Achieve a customer satisfaction rating of 100% or higher.
• Achievable: Streamline production processes.
• Relevant: Ensure customer satisfaction and loyalty.
• Time-bound: Monitor customer feedback and satisfaction regularly.

Job Approval:

• Specific: Approve jobs on the production floor.
• Measurable: Achieve a job approval rate of 100%.
• Achievable: Implement a job approval process.
• Relevant: Ensure quality control.
• Time-bound: Approve jobs as they progress.

Production Schedule Management:

• Specific: Update and maintain the production schedule daily.
• Measurable: Maintain a production schedule accuracy rate of 100%.
• Achievable: Implement a daily scheduling routine.
• Relevant: Ensure efficient workflow.
• Time-bound: Update the schedule daily.

Staff Scheduling and Management:

• Specific: Oversee staff scheduling and time-off requests.
• Measurable: Achieve a staffing efficiency rate of 100%.
• Achievable: Implement a staff scheduling system.
• Relevant: Ensure adequate staffing levels.
• Time-bound: Monitor staffing and time-off requests weekly.

Quality Monitoring:

• Specific: Monitor quality, accuracy, and timeliness of all orders.
• Measurable: Achieve a quality rating of 100% or higher.
• Achievable: Implement quality control measures.
• Relevant: Ensure high-quality products and customer satisfaction.
• Time-bound: Continuously monitor order quality.

Timely Job Completion:

• Specific: Ensure all jobs are completed within the timeline.
• Measurable: Achieve a job completion rate of 100% within the specified timeframe.
• Achievable: Implement efficient production processes.
• Relevant: Meet customer delivery expectations.
• Time-bound: Monitor job completion daily.

Production Waste Control:

• Specific: Maintain production waste below the minimum threshold (300g per machine).
• Measurable: Keep production waste below 300g per machine.
• Achievable: Implement waste reduction strategies.
• Relevant: Reduce production costs and environmental impact.
• Time-bound: Monitor and report production waste regularly.

Production Personnel:

Hiring and Training:

• Specific: Initiate hiring as needed and provide training.
• Measurable: Achieve optimum number of successful hires and optimum number of trained employees annually.
• Achievable: Implement a hiring and training process.
• Relevant: Ensure a skilled workforce.
• Time-bound: Conduct hiring and training as needed.

Positive Leadership:

• Specific: Provide a positive, motivating example for employees.
• Measurable: Maintain a positive leadership rating of 100%.
• Achievable: Lead by example and motivate the team.
• Relevant: Foster a positive work environment.
• Time-bound: Maintain positive leadership continuously.

Performance Reviews and Discipline:

• Specific: Conduct formal performance reviews and initiate disciplinary measures when needed.
• Measurable: Conduct at least four times of performance reviews Quarterly and address disciplinary issues promptly.
• Achievable: Implement a performance review and disciplinary process.
• Relevant: Maintain a high-performing team.
• Time-bound: Conduct reviews and address issues according to company policy.

Financial Control:

Cost Management:

• Specific: Manage production costs and improve profitability.
• Measurable: Achieve above 80% reduction in production costs.
• Achievable: Identify cost-saving opportunities.
• Relevant: Improve company profitability.
• Time-bound: Monitor and report on cost-saving measures.

Inventory Management:

• Specific: Ensure accurate raw material inventories and record-keeping.
• Measurable: Maintain raw material inventory accuracy of 99% or higher.
• Achievable: Implement inventory tracking and control systems.
• Relevant: Ensure materials are available for production.
• Time-bound: Regularly conduct inventory audits.

Capital Improvements and Product Development:

• Specific: Advise Operations Manager on needed capital improvements and product development.
• Measurable: Implement Four capital improvements and product development projects annually.
• Achievable: Assess and prioritize improvement projects.
• Relevant: Enhance company productivity and competitiveness.
• Time-bound: Identify and initiate improvement projects as needed.

Equipment Purchases and Cost/Benefit Analysis:

• Specific: Evaluate equipment purchases and conduct cost/benefit analyses.
• Measurable: Implement Four cost-effective equipment purchases annually.
• Achievable: Assess equipment needs and evaluate ROI.
• Relevant: Maintain efficient production processes.
• Time-bound: Review equipment purchases and ROI annually.

Machine Maintenance:

Machine Maintenance Management:

• Specific: Schedule, delegate, and ensure performance of all machine maintenance.
• Measurable: Achieve 80% reduction in machine downtime due to maintenance.
• Achievable: Establish a proactive maintenance schedule.
• Relevant: Ensure machine reliability and reduce downtime.
• Time-bound: Monitor and report on machine maintenance regularly.

Preventative Maintenance:

• Specific: Ensure preventative maintenance of all production machines.
• Measurable: Maintain a preventative maintenance compliance rate of 95% or higher.
• Achievable: Implement preventative maintenance procedures.
• Relevant: Ensure machine reliability.
• Time-bound: Monitor preventative maintenance compliance continuously.

Machine Problem Reporting:

• Specific: Inform the Operations Manager of machine and production problems.
• Measurable: Report machine problems within [short time frame/immediately.
• Achievable: Establish a reporting protocol.
• Relevant: Address machine issues promptly.
• Time-bound: Report machine problems as they occur.

Spare Parts Management:

• Specific: Ensure efficient management of spare parts.
• Measurable: Maintain spare parts inventory accuracy of 99% or higher.
• Achievable: Implement a spare parts management system.
• Relevant: Ensure timely repairs and reduced downtime.
• Time-bound: Regularly review and update spare parts inventory.

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QUALIFICATIONS

• Bachelor’s degree in Food Science, or a related field.
• Minimum of 5 years of experience in a production management role within the food processing industry.
• Strong knowledge of food safety regulations (e.g., KEBS).
• Experience with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in production management software and Microsoft Office Suite.