Program Manager (French Speaker) at GeoPoll

Their responsibilities will include, but are not limited to:

• The management of research projects, delivering of client outputs in a timely manner and first-time-right, including the administrative and operational tasks related to design, planning, and output based on program requirements.
• In close collaboration with the Portfolio Manager, working directly with clients to understand their needs, developing studies to meet those needs, providing insights, recommendations and usages of collected data to benefit programmatic activities
• Coordinating with internal teams to establish project work plans and timelines for projects, preparing samples and executing deliverable submissions for client projects.
• In close collaboration with the Portfolio Manager, ensuring the success of the program management team in meeting contractual and program requirements; this includes problem-solving when faced with issues so that these can be mitigated/addressed
• Organizing program documents and managing enumerator trainings so that each adheres to GeoPoll standards and protocols, ensuring that all enumerators are trained per project requirements prior to starting full data collection.
• Ensuring adherence to the data quality standards across the different stages of delivery .
• Managing enumeration teams to maintain full retention of the trained team throughout data collection
• Ensuring that at least 5% of all calls made by enumerators are graded and reviewed through audio recordings, direct listening or conducting callbacks.
• Utilizing cross-functional collaboration skills to manage the inputs and support of internal technical departments, including review of technical inputs related to design and feasibility or project management.
• Escalating to the Portfolio Manager issues and risks that come up for a project in the portfolio so that these can be addressed in a timely manner
• Supporting the portfolio team with managing vendor project financials to ensure maximum accrual and help track account payables for active portfolio.
• Contributing to business development efforts by managing current client relationships and supporting sales leads to further grow accounts.
• Managing sample frames and monitor sample performance of individual vendor projects.
• Helping the portfolio teams as a whole to improve program and vendor management and to think strategically about GeoPoll’s future development, growth and expansion in new markets and sectors.

Requirements:

• Minimum four (4) years’ experience in a program/project coordination or survey research role.
• Fluency in French language required.
• Demonstrate a positive, helpful demeanour with a passion for program management and survey research.
• Excellent attention to detail and organizational skills with the ability to follow through and execute on tasks in a pro-active, timely manner.
• Willingness to be fulfill tasks related to all aspects of a program / project’s lifecycle with an emphasis on project management, client relationship development and advancement and survey research reporting requirements.
• Excellent communication skills, including an ability to communicate effectively with clients and to various internal departments related to design, planning, financial management, sales, data processing, marketing and third-part services.
• Have advanced problem-solving skills and experience finding solutions for complex problems.
• Familiarity working with development agencies and working with people of different nationalities and backgrounds.
• Familiarity with fundamental quantitative research skills including questionnaire
  design, sampling, basic data processing and analysis, fieldwork management and reporting.
• Must be an independent, self-starter with the ability to take direction from the Portfolio Manager or to establish their own priorities.
• Bachelor’s degree in a social science, business administration or similar fields is preferred.
• Advanced experience with Microsoft Word, PowerPoint and Excel.