Program Relationship Officer at Kenya National Chamber of Commerce and Industry (KNCCI)

About the Job

KNCCI is seeking to engage Program Relationship Officer who will be based at the KNCCI HQ offices to support in customer relationship management for the program and oversee implementation of the JGP program at county level. This role will provide a full range of implementation assistance at all phases of the program cycle and will support in program sensitization, mobilization, communication, data collection and monitoring. The holder of the position will work closely with the Project Field Officer and the Chapter Leadership to ensure proper implementation of the project.

Responsibilities

• Coordinate and supervise the Project Field Officers to ensure that they meet their expectations.
• Develop and implement customer relationship management strategies to support awareness and growth of the Jiinue Program within the KNCCI Chapters.
• Establish problem solving mechanism to support in resolving any arising issues from the Chapter offices.
• Oversee mobilization and induction of eligible young micro-entrepreneurs into the project across the County Chapters and ensuring that they are equipped with all the necessary information on the project products and services.
• Prepare/lead the preparation of progress reports in compliance with the GBF & JGP monitoring and evaluation guidelines, including (but not limited to) periodic status/progress status, annual project performance reports including monitoring of project: milestones; financial data; procurement data; risk assessment & compliance.
• Act as a strong liaison between project team and other departments (supply chain, Logistics, HR, Admin & Finance etc.) to ensure collaborative processes move smoothly and swiftly.
• Liaising with the Field Officers in scheduling, organizing and planning for training activities within the county. This will include creating a training schedule, coordinating with the county JET, identifying cost effective training venues and ensuring all logistics are in place.

Academic and Professional Qualifications:

• Bachelor's Degree in Business Administration, Finance, Marketing or related fields.
• At least 5 years of experience in customer service, sales, account management or a related field.
• Proficiency in Microsoft Office especially Microsoft Excel.
• Customer-oriented mindset
• Strong interpersonal, problem-solving and negotiation skills.
• Excellent communication skills, both written and verbal.
• Strong organizational and planning skills