QSSK-HQ-HEO-HR Executive Operations at Q-Sourcing Servtec Group

Job Summary:

• Reporting to the HR & Administration Manager, the role is responsible for supporting the HR & Administration Manager in the attainment of Q-Sourcing HR strategy by aligning and delivering on HR administration activities of Identify recruitment needs, Employee Onboarding, Employee Relations, Training and Development, Performance Management and leave management.

KEY ROLES AND RESPONSIBILITIES

• Consolidate, track, and report on staff annual leave with assistance from business units/line managers.
• Ensure the proper and timely filing and retrieval of all HR-related documents.
• Support the HR & Administration Manager with new staff onboarding, including induction and orientation.
• Foster a positive employee relations environment by addressing grievances, conducting investigations, and providing guidance on conflict resolution to maintain a harmonious work environment.
• Implement disciplinary procedures in accordance with employment and company policy.
• Coordinate with project administrators to ensure medical cover through insurance or on-site services for all staff and outsourced clients, in accordance with service level agreements.
• Requisition staff IDs as approved by the HR Manager.
• Prepare and share monthly HR analysis reports with the HR Manager.
• Ensure legal compliance, including maintaining a legal dashboard and meeting statutory requirements.
• Assess training needs and coordinate learning and development initiatives in collaboration with respective line managers, ensuring effective communication for implementation.
• Design and implement a comprehensive training and development program to enhance employee skills and competencies, aligning with organizational goals and individual career development plans.
• Develop and maintain a performance management system that includes goal setting, regular performance reviews, and feedback mechanisms to promote employee engagement and accountability.
• Ensure that all staff members possess job descriptions and key performance indicators (KPIs) tailored to their roles.
• Prepare KPIs and appraisal schedules for staff members.
• Provide training on Q-sourcing policies and procedures.
• Perform administrative tasks as required.
• Streamline the recruitment process by developing effective strategies to identify recruitment needs.
• Coordinate staff meetings and ensure timely closure of raised issues in collaboration with project administrators.
• HR & Administration Manager for day-to-day reporting on strategy and approvals
• All other Line departments-stakeholder in the HR process for guidance in managing of employee issues (performance management, training needs, procurement needs etc.)
• HR practioners in the Market for benchmarking on best practices.   
• HR Consultants for consultancy and training services
• Other HR bodies like the HR Association of Kenya for professional growth.

  QUALIFICATIONS AND EXPERIENCE:

• Degree-level education preferably in Human Resource Management.
• Postgraduate Diploma in HR would be of added advantage.
• At Least 3 years of generalist Human Resources Experience.
• HR professional membership is desired
• Consultancy industry and business awareness
• Excellent planning & Organisation skills.
• Knowledge of payroll management, basic accounting  and proficiency in Excel is desired
• Excellent interpersonal skills.
• Tact, swiftness and attention to detail are a MUST
• Knowledge of statutory financial compliance i.e. with KRA, NSSF, NHIF and Withholding Tax is must.
• Excellent problem solving and decision making skills
• Expert knowledge of the Kenya labour laws and familiarity with International Labour laws