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Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.
REFNO: QA-CC-0006-08-2024
The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email responses to assess the team member’s demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing and implementing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall Calltronix customer experience.
Key Responsibilities
Desirable Skills & Qualifications:
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