Quality Officer at Coptic Hospital

Job objectives

• To ensure that Quality Management System is kept up to date, that it remains suitable and it is regularly evaluated and monitored. To ensure all Coptic Hospital laboratory activities are in compliance with its own Quality Management System, ISO 15189 standard and regulations from accrediting bodies.

Key Responsibility Areas

• Personnel Management
• Performance Management 
• Quality system control
• Monitoring and evaluation reports

Duties and Responsibilities

• Ensure that all processes of the Quality Management System are established, implemented and maintained.
• Promote awareness of users’ needs and requirements throughout Coptic Hospital laboratory
• Coordinate annual reviews of all documents of the Quality Management System to ensure continued suitability.
• Guide and coordinate document control processes for Coptic Hospital laboratory. Provide direction on proper identification, filing, retrieval, and archiving of documents in accordance with records control procedure.
• To head, coordinate the development and maintenance of the laboratories’ Quality plan. Regularly review, revise, and ensure compliance with quality management systems.
• Collaborates with the Laboratory manager in corresponding with accrediting bodies.
• Ensure that accreditation standards are upheld in the laboratory.
• To inform accrediting body of major changes in the laboratory that might affect accreditation status.
• Ensure that patient results are released only by authorised competent personnel.
• To plan and coordinate scheduled internal audits of all the laboratory processes.
• Coordinate staff training on Quality Management System.
• Assist heads of sections in evaluating quality control data to determine trends and carry out corrective actions on the undesirable ones.
• Report audit results and trends to other members of the laboratory management team.
• Assist in the development of corrective actions plans to address any non-conformances identified through internal audits, customer complaints or accidents or incidents investigation.
• Collaborating and advising heads of sections, the laboratory manager and the head of the laboratory to plan the validation process for new procedures and equipment.
• Provide advice on the evaluation and selection of suppliers of reagents and consumables.
• Provide advice on the evaluation and selection of suppliers of referral/back-up laboratories.
• Provide advice to users of the laboratory on: Choices of tests; sample requirements; use of request form; sample transportation; interpretation of results and use of the Laboratory Information System.
• Undertake any other duty as may be required of a Nominated Representative for the accrediting body.
• To undertake any other duty as may be assigned by the Laboratory Director, or the designee

REQUIREMENTS

• Degree or advanced Diploma in Medical Laboratory Sciences with specialization in one of the disciplines plus five years post qualifying experience.
• Training on ISO 15189 internal auditing.
• In-depth knowledge of accreditation requirements
• Computer Literacy (Microsoft Office packages)
• Demonstrated managerial ability.
• Registration with the KMLTTB
• Previous experience in quality assurance will be an added advantage.