Relationship Manager, Financial Institutions at Absa Bank Limited

Job Summary

• To plan, manage and monitor the implementation of activities and processes for stakeholder and relationship management, in order to deliver on approved operational plans in an effective and efficient manner. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.

Job Description

Relationship Manager, Financial Institutions

Job Purpose

• Implement the Financial Institutions strategy for the assigned FI portfolio in line with the overall      Corporate Banking Strategy
• Understand the FI models and client base in order to identify any areas of potential risks to AGL
• Provide excellent client service and build deep relationships with clients and internal stake holders across Compliance, Credit, Group, Operations and Transaction Banking
• Manage the FI portfolio to maximise sustainable income and minimise any income leakage
• Ensuring effective risk management of existing FI clients and new opportunities
• Establish and grow a profile as a recognised subject matter expert in correspondent banking s
• Manage the strategic roll out of FI transactional product set transacted through AGL

Key Accountabilities;

Customer Sales & Service – 60%

• Delivering against financial and customer objectives, by:
• Focusing on FI clients to provide excellent service and be recognized as a trusted advisor.
• Building and developing a detailed network of contacts within on the portfolio to ensure strategic, operational, business development and compliance areas of the business are efficiently covered.
• Developing a detailed knowledge of FI clients, business models, and operating environment
• Thoroughly understand the local and international regulatory framework and compliance requirements in all networks markets our FI Clients operate in
• Credit portfolio planning and ownership for the FI names, including preparation of credit papers to ensure appropriate facilities are allocated clients according to the bank’s risk policy.
• Drive synergies and collaboration amongst the AGL subsidiaries to facilitate intra-group trade and remittances for and on behalf of the respective customers.
• Understanding the global payments and remittance trends to drive and structure solutions to facilitate local clearing solutions for global banks.
• Adherence to pricing policies for all products administered across the portfolio.
• Using prioritization model to ensure regular contact with FI clients, including strategic annual review, service meetings, compliance meetings and complaint resolution,
• Complete call reports for all meetings on Salesforce
• Managing FI deal pipeline across all products to ensure revenue targets are met across all products.
• Completing a Wallet Share Plan and Customer Account Strategy Plan for all FI banking on Salesforce

Risk Management & Control – 30%

• Delivering against risk objectives, by:

Being responsible for the KYC / AML risk of the assigned FI portfolio including, inter alia:

• New and existing FI relationships
• KYC at onboarding
• Periodic refresh
• Understanding expected business profile to allow appropriate monitoring
• Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and Financial crime.
• Escalating significant risk events and concerns to Senior Management as soon as these are identified
• Ensuring effective risk management and controls and governance of the portfolio
• Create and conduct presentations to Senior Management and Local FI Governance & Oversight Committee on material issues relating to ABK FI
• Act as escalation/referral point for Financial Crime Compliance, KYC Operations and senior business management within the FI
• Operating in accordance with AGL risk appetite and credit procedures
• Ensure robust on-going monitoring and control and that sound judgement is exercised at all times.
• In collaboration with product partners ensure documentation required for business execution are in place e.g. ISDAs, CSAs, Trade Agreement etc
• Ensure high standards of data quality are maintained at all time

Teamwork – 10%

• Implement a team culture that focuses on customer service and service delivery.
• Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
• Manage and coordinate FI client engagement efforts across relevant business units.
• Participate in customer surveys (internal and external)
• Participate fully in your Performance Development, continue to proactively develop yourself and undertake relevant training (including sales process, product, industry, etc).
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific segment knowledge and general macroeconomic issues and trends in the country and ensure that this is transferred to the relevant internal stakeholders.
• Seek, share and embed best practices both locally and regionally

Skills

Skills required for the role:

• General banking skills including the ability to discuss strategic financial advice, specifically cash, trade, liquidity management, treasury, markets and credit
• University degree in a Business-related area from a recognized institution.
• Master’s degree in Finance or a Business-related field will be an added advantage
• Developed Business awareness-to include impact of general economic change on an FI’s business & emerging trends in Correspondent Banking
• FI Credit Risk Understanding
• Product Knowledge
• Analytical and numerate
• Negotiation skills
• Inter-personal skills
• Communication skills, both oral & written
• Good grasp of IT skills including word, excel, access, power point
• Customer Service focus and attention to details

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)