Relationship Manager – Medical Business at Kenyan Alliance Insurance

Job Description

• The Kenyan Alliance Insurance is a leading Insurance and Financial Services Company offering a wide range of financial products and services in insurance. The product range includes life and general insurance, pensions, investment planning, wealth management, retirement planning and medical insurance.

As part of our growth strategy, the Company seeks to recruit a dynamic, passionate, innovative and result orientated professional to the below position;

Main Purpose of the Job- (Job Summary)

The role holder is responsible for maintaining existing client relationships for optimal business retention.

Main Responsibilities

• Act as the primary point of contact between Kenyan Alliance and the clients/intermediaries for day to day policy servicing.
• Coordinate and conduct Member Education for every client onboarded to Kenyan Alliance.
• Coordinate and conduct Health Talks, Health camps and service meetings with clients as per the agreed SLAs.
• Prepare, quarterly scheme utilization reports, share with the clients and plan in consultation with the contact persons for quarterly performance review meetings. Addressing client/customer inquiries and feedback within the timelines stipulated in Customer service charter and/or SLAs signed with respective clients.
• Receive renewal documents from the underwriting team, review and share with the clients, agents and brokers. Follow up on the renewal and engage with the client in consultation with the underwriting team.
• Premium collection in line with the Credit control policy.
• Drives business development goals in generating business leads and opportunities, expanding existing clients, and identifying and pursuing cross-selling opportunities.
• Developing and maintaining relationships with key accounts and major clients by making regular visits to discuss their evolving needs, assessing the quality of the company’s relationship, and anticipating new marketing opportunities.
• Ensure 100% compliance with Internal control procedures, and implement initiatives to ensure a fraud-free environment.
• Perform any other roles as may be assigned by management from time to time.

Knowledge & Experience

The candidate must demonstrate and possess the following skills and qualifications:

• Bachelor degree in any business related field
• 5 years’ experience in Healthcare or the Corporate Medical Insurance industry
• Demonstrated ability to develop executive-level presentations and present ideas persuasively to an executive-level audience.
• Demonstrated ability to build strong working relationships across all levels of the organization and work both independently and with others.
• Ability to leverage research and competitive intelligence to identify business opportunities and support go-to-market strategies.
• In-depth knowledge of the market and the changing environment. Strong negotiation and problem-solving skills.
• Proactive and assertive with strong relational and networking skills