Retail/ Operations Manager at Orchid HR Outsourcing

KEY TASKS AND RESPONSIBILITIES

• Oversee daily operations of the shop, ensuring high standards of service and customer satisfaction.
• Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency and maintain consistency.
• Oversee procurement process, including managing client and supplier communications, including handling calls and inquiries.
• Develop and implement sales strategies
• Source and close potential commercial business such as restaurants and supermarkets, corporate offices and events.
• Ensure compliance with health and safety regulations and adherence to regulatory and quality standards.
• Ensure a clean and orderly environment at all times.
• Oversee marketing efforts, including the identification, development, and coordination of marketing activities.
• Lead, train, and supervise staff to foster a productive and positive work environment.
• Monitor and manage inventory to maintain accurate stock levels and reduce waste.
• Conduct accurate and timely bank and cash reconciliations.
• Address escalated customer issues and manage incident reports.
• Utilize the POS system effectively for transactions and reporting.
• Maintain records using MS Office tools.

QUALIFICATION, EXPERIENCE AND KNOWLEDGE

• At least a Diploma in, Food Science, Food and Beverage, Sales and Marketing or any related field
• Knowledge of and proven experience in the food retail industry
• Experience in developing and implementing SOPs.
• Experience in team management and staff training.
• Knowledge of food safety standards
• Excellent communication and customer service skills
• Proficient in Microsoft office suite and POS systems.