Safeguarding and Complaints Investigations Manager at Clinton Health Access Initiative

The position requires the ability and willingness to travel domestically and internationally up to 25% per cent of the time.
Leads Safeguarding Investigations

• Plans, conducts and manages internal investigations into alleged breaches of safeguarding policies and procedures.
• Drafts and reviews Terms of Reference (TORs), interview documentation, and outcome reports.
• Presents findings and recommendations to CHAI leadership, ensuring confidentiality is maintained.
• Assists external investigations as needed, acting as a CHAI liaison and providing relevant information.

Safeguarding Expertise

• Provides expert guidance and support to internal investigators, Global HR, Safety & Security, impacted staff and managers, and senior leadership.
• Stays up-to-date on IASC’s 6 Core Principles and international best practices related to safeguarding, PSEAH (Preventing
• Sexual Exploitation, Abuse and Harassment), and GBV (Gender Based Violence.

Complaint Handling & Monitoring

• Supports CHAI's complaint response mechanisms, including monitoring the third-party whistleblower hotline and responding to open complaints.
• Ensures prompt and thorough investigation of reported concerns

Policy & Procedures

• Maintains CHAI's investigations procedures, collaborating with legal counsel to update them as needed for legal compliance.
• Identifies trends and lessons learned from investigations to inform improvements in safeguarding policies, procedures, and strategies.

Case Management & Reporting

• Regularly monitors ongoing incident reports and investigations within the organizational case management systems.
• Ensures cases are closed promptly, escalating potential issues or risks for attention.
• Utilizes databases to document investigations and generate management reports.
• Bachelor's degree with a minimum of 7 years of work experience, with at least 5 years dedicated to managing safeguarding policies and programming.
• Strong investigation, research, and analytical skills.
• In-depth knowledge and understanding of IASC’s 6 Core Principles and international standards related to safeguarding, PSEAH, and GBV.
• Previous certifications and training in conducting investigations or related subjects.
• Proven experience leading sensitive internal investigations, particularly those related to PSEAH.
• Excellent written and spoken English (French language skills are a plus).

Ability to

• Produce comprehensive and accurate investigation reports.
• Analyze information objectively and make informed decisions.
• Identify and utilize relevant evidence during investigations.
• Manage and prioritize investigations for timely completion.
• Share knowledge and deliver training effectively.

Desirable Skills

• Experience using multimedia tools to create accessible information.
• Knowledge of current best practices related to employment law and grievance procedures.
• Experience working in the care, health, or voluntary sectors.
• Familiarity with multi-disciplinary and multi-agency safeguarding settings.