SAHL Banker at KCB Bank Kenya

The SAHL Banker is responsible for growing SAHL business in both Assets and Liabilities. This involves developing and maintaining strong customer relationships, achieving sales targets, and ensuring that all banking activities adhere to Shariah principles, internal and regulatory requirements.

Key Responsibilities; -

• Develop and maintain strong relationships with existing and potential customers. 
• Maintain and grow the existing SAHL customers through enhanced Relationship
• Achieve the set targets in terms of numbers and values for both Liabilities and Assets
• Provide expert advice to customers on banking products, services, and principles to help them make informed financial decisions.
• Monitor and Manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.
• Ensure Portfolio At Risk (PAR) for the branch SAHL facilities is below 5%
• Ensure timely and accurate collection of information & data necessary for processing of customer’s loan applications and account opening documents within SLAs.
• Participate in SAHL Banking product campaigns and provide leadership for sales team in cross selling SAHL products

The Person

For the above position, the successful applicant should have the following:

• University Degree from a recognized institution.
• Professional qualification/certification in Sharia /Islamic Banking.
• 4 years’ work experience in General Banking, with at least:
• 1-year experience in
• 1-year experience in Customer Service/Relationship Management
• 1-year experience in credit analysis/Administration.