Sales Manager at Flexi-Personnel

Duties and Responsibilities

• Execute the Fiscal Year plan by implementing strategies pertaining to distributors, analysing commodity and raw material market prices, conditions & trends, and communicating market intelligence back to the Commercial Director.
• Customer acquisition through market insights (Euro Monitor Reporting) and lead generation of opportunities through store visits, web searches, and customer interactions.
• Drive the new business activities for volume and margin growth in line with company targets.
• Create and build a strong customer funnel through canvassing new customers and building and maintaining strong relationships through regular interaction, collaboration, and communication.
• Convert funnel into tangible volume.
• Direct sales forecasting activities to ensure forecast KPI adherence; support the supply chain and planning activities in support of customer volumes and projects, and enabling footprint initiatives.
• Collaboration with customer stakeholders; internally ensuring collaboration with Procurement, R&D, QA, Academy and Marketing, etc. to pursue higher level of relationships within the Business.
• Manage and collaborate with internal stakeholder and customers to provide innovation and marketing support.
• Manage the strategic and commercial negotiations with customers and internal stakeholders (Pricing, Sourcing, Planning, Technical Support, Customer Care, R&D, etc) to close deals in accordance with the Trading Terms.
• Provide guidance to Customer Service for escalated issues related to customer orders, pricing and complaints to ensure service excellence.
• Manage cash collection process in line with KPI targets on over-dues.
• Utilise Sales Force to capture all customer contact report information as well as opportunities within your funnel within 24 hours of the meeting.
• Prepare customer reports and presentations as needed for Distributors.
• Participate in Distributors’ customer days, drive sales through defined rah-rah days with Tele Sellers, and also attend exhibitions.
• Maintain and manage existing accounts according to established sales and revenue goals.
• Create and deliver sales presentations and close sales in an effective manner.
• Ensures that a high professional level of customer service.
• Ensure knowledge and know-how within the area of expertise is continuously updated and relevant.
• Grow company’s market share in the gourmet market.
• Develop and maintain new and existing customer relationships, ensure professional customer relationship management (CRM).
• Implement actions defined by the Commercial Director to accomplish the team business goals.
• Actively participate in the execution of company’s strategy.
• Conduct weekly debrief with Commercial Director, Gourmet, regarding forecast, sales pipeline and following weeks’ actions.
• Confirm monthly landing volume.

Qualifications

• Bachelor’s degree or 5 – 10 years of sales management, key account management in a related industry.
• Business and commercial acumen and demonstrated quantitative skills
• Strong English communication skills
• Proficient in SAP and Microsoft Office suite and Google suite.

Experience & knowledge / Technical or functional competencies

• In-depth knowledge of the hospitality industry
• Ability to work independently and as an effective team member
• Exercise professional conduct and sound judgment in all related areas
• Self-motivated.

Leadership competencies & personal style

• Strong internal and external collaboration and influencing skills
• Strong negotiation skills
• Problem solving and decision-making skills
• Financial acumen
• Impactful presentation skills
• Effective conflict management skills
• Inspiring leadership qualities
• High level of EQ
• Passionate
• Entrepreneurial