Sales Operations Lead – Electric & B2B at BURN

About the Role:

The Sales Operations lead – Electric & B2B shall be the Sales Operations lead for all support areas to the B2B and the Electric business units. Their core roles will include development and administration of relevant dashboards, reporting, control and governance oversight, differential performance analysis, reporting and tracking and agent compensation management and administration.

The role-holder will need to be an expert coordinator, preferably with experience managing teams across different countries. They shall also need to have advanced data analysis & reporting capabilities, as the core deliverables involve substantial big data analysis & reporting. An exposure to commercial field sales is also desirable.

The role holder shall have the below deliverables, coordinating each item with the in-country sales-operations teams:

Duties and responsibilities:

• Reporting procedures and dashboards design, setup and administration – Work with senior management to design appropriate reports and dashboards for the 2 business units. Once approved, work with the sales operations and business intelligence teams to develop these reports/dashboards and share with all stakeholders as required.
• Sales data reconciliation – Consolidate sales and sales reconciliation reports from all our markets, liaises with Field Operations and Finance teams to confirm stock deduction and cash receipt, and shares closure and posting reports daily with all stakeholders
• Controls (SOPs) and governance – The Sales Operations lead shall be responsible for governing SOP implementation and ensuring that all approved Standard Operating Procedures are correctly implemented by all commercial field teams. The office holder will also ensure we have adequate compliance tracking and reporting to all relevant stakeholders
• Monitor productivity of all sales agents – Work with the in-country sales operations officers & sales manager to analyse and track performance & productivity per agents, team leaders (TL’s) & territory sales managers (TSM’s) in all markets. They will be required to share a weekly report & escalate any performance issues to the relevant country leads & stakeholders.
• Renumeration structure administration – Work with in-country sales ops officers, business intelligence team and sales teams to ensure that commission are calculated daily, calculations are accurate and the MTD commissions earned per agent are shared on a daily basis to all relevant stakeholders. On a monthly basis, he shall liaise with various teams to ensure that end-month commissions are accurate, shared on time for relevant approvals & payments are made as per SOP timelines defined by the commercial team
• Training gaps analysis – From various performance analysis that he carries out, shall carry out a training gap analysis & recommend training needs for each market on a monthly basis.

Skills and Experience:

•  2-3 years’ experience working as a data analyst or working with data, preferably at a supervisory level or above
• Spreadsheets expert (Google sheets or Excel)
• MS office/G Suite expert
• Excellent data analysis skills
• Well versed in the local country’s geography, main languages, and culture
• Great reporting skills
• Very good interpersonal skills and good at working with others, as this role will involve a lot of coordination & interfacing with other teams
• At least 5 years working experience
• Bachelor’s degree in a related field
• A highly organized individual who is a quick learner
• Commercial exposure or experience working with a sales team will be an added advantage