Sales Pre Qualification Associate at Peach Cars KE

Job Description

The Sales Pre Qualification Associate is responsible for inbound and outbound communication to customers, directing customers to the appropriate team, resolving customer problems, assisting in customer retention efforts and ensuring that our customers have a positive experience while interacting with Peach.

Roles and Responsibilities

• Lead customer communications - You will lead the team in effectively communicating with customers through various channels such as phone calls, emails, text messages to support the team’s efforts on lead qualification, cold calling, customer surveys and after sales- check ins.
  • Result: Customers are communicated with in an effective and timely manner. No customer complaints. High number of leads qualified.
• Collaborate with teams to ensure improved customer experience from lead generation to customer generation.
• Assist in customer retention efforts by constantly following up on customers who are within the Peach pipeline.
  • Result: Customers are satisfied with the communications that are delivered by the team and no customers are left in the CRM
• Help analyze market and performance trends sharing with the relevant teams to capture our customer needs and wants and enhance our customer support.
  • Result: Data is captured on a daily basis - both quantitative and qualitative
• Assist to do customer surveys to past customers to help know how to improve support better.
  • Result: Calls are made to past customers; data is captured; feedback is implemented
• Assist with KPI metrics tracking to help make data driven decisions and mold our business as per our client needs

Requirements

• At Least 4 years of experience as a customer experience/ support representative.
• Previous experience in telesales will be an added advantage
• Experience in gathering and interpreting customer experience information
• Solid knowledge of online customer engagement platforms and channels
• Proficiency in MS Office, as well as CX and CRM software
• Good interpersonal skills and a customer centered approach
• Great organizational and time management abilities
• Superb communication, collaboration and problem solving skills