Sales Support Specialist at DHL

DHL Global Forwarding Kenya has an opening for a Sales Support Specialist where you will provide office support to the Sales Department.  Join us now in connecting people and improving lives.

In this Sales Support Specialist position

• You will be answering customer general inquiries.
• You will generate by acquiring lists of prospects (potential customers) across all customer segments.
• You will qualify prospects (as prioritized by Sales Steering/Performance Teams) on their type/ nature of business, contact data and size of customer needs (products used, volumes, key lanes, regions) to identify their revenue potential.
• You will capture call information and enters qualification results in the iSell to generate notifications to lead originators/Sales organization.
• You will clean lead lists and data with provided captured information in iSell.
• You will be compiling a daily list of qualified sales leads, delegating leads in Isell to the sales department (BDM, KAMS, Field Sales, Telesales) and providing sales data.
• You will conduct campaign calls to prospects customers not assigned to a Salesperson.
• You will coordinate and adapt Local, Global, Regional market communication plan to support country Sales objectives.
• You will be developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools.
• You will monitor and report back on Sales Departments KPI’s and attends to the PD Board.
• You will be performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• You will be preparing business reviews.
• You will be preparing estimates costings and rate proposals and proposal writing.
• You will be preparing Sales reports e.g., Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers.
• You will provide administrative support and follow-up on matters arising.
• You will be scheduling customer meetings and conferences.
• You will be supporting the customer contract by preparing customer documents.
• You will be supporting the customer planning and implementation process.

Now, here’s what we need from you

• Bachelor’s Degree or equivalent experience/qualification
• Minimum 1-3 years’ experience in a Forwarding/Clearing Industry

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary